Summary
Overview
Work History
Education
Skills
Previous titles
References
Timeline
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Donna Cavazos

San Diego,CA

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at The Guild Hotel. Excelled in team collaboration and exceptional customer service, significantly enhancing dining experiences. Skilled in POS system operations and adept at effective customer upselling, consistently boosting sales. Proven track record of resolving customer issues swiftly, ensuring satisfaction and repeat business.

Overview

3
3
years of professional experience

Work History

Bartender

The Guild Hotel
San Diego, CA
04.2024 - Current
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Stayed informed about daily specials, new menu items, promotions.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Bartender/Barista

Modbom
San Diego, CA
04.2023 - 10.2023
  • Provided drink suggestions to customers based on their preferences.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Greeted customers and provided excellent customer service.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Assisted in running food orders from the kitchen when necessary.

server/host/barback

Convoy Music Bar
04.2022 - 01.2023
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Answered phones promptly to record and confirm reservations.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Sliced and pitted fruit used to garnish drinks.
  • Stayed up-to-date with current drink recipes to provide accurate information about cocktails to guests.
  • Engaged in continuous learning about new products and cocktail recipes.

Education

Criminology and International Studies

Flagler College
Saint Augustine, FL

Skills

  • Team collaboration
  • Exceptional customer service
  • Food safety practices
  • Time management
  • Problem solving
  • Attention to detail
  • Effective customer upselling
  • Positive and professional
  • Multitasking and organization
  • Professional appearance
  • Point of sale (POS) system operations

Previous titles

  • Manager
  • Assistant Manager
  • Shift-Leader
  • Barista
  • Host
  • Server
  • Barback
  • Bartender

References

References available upon request.

Timeline

Bartender

The Guild Hotel
04.2024 - Current

Bartender/Barista

Modbom
04.2023 - 10.2023

server/host/barback

Convoy Music Bar
04.2022 - 01.2023

Criminology and International Studies

Flagler College

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