Donna Chandler
Springboro,OH
Summary
Dynamic professional with a proven track record at O'Charley's Restaurant & Bar, excelling in customer service and teamwork. Recognized for training new staff effectively and enhancing operational efficiency. Skilled in cash handling and problem-solving, I foster positive relationships and ensure high-quality service delivery in fast-paced environments.
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
34
34
years of professional experience
Work History
Team Member 2
Maple Street Biscuit Company
9333 Mason Montgomery Rd, Mason OH 45040
07.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- I am solely responsible for making and baking the biscuits from scratch on Saturday and Sunday for the whole restaurant.
Homemaker and Military Wife of Deployed Soldier
Husband and Childern
Springboro, OH
01.2002 - 01.2024
- Manage household expenses, creating detailed, effective budgets.
- Support multiple competing needs, schedules, and priorities, overseeing the needs and tasks of multiple individuals to maintain optimal outcomes.
- Create and coordinate a detailed calendar of activities and events, including academic deadlines, travel, and appointments/meetings.
- Build engaged relationships with health care professionals, academic administrators, and program leaders to ensure alignment with all needs.
- Navigate complex interpersonal challenges, mediating issues to build vital communication and issue resolution skills.
- Volunteered at church, schools and children's activities.
Server/Trainer and Shift Lead
O'Charley's Restaurant & Bar
2260 Miamisburg Centerville Road, Dayton, OH 45414
09.1998 - 09.2000
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Lockbox Coordinator
National Century Financial Enterprises
1875 I St NW Washington, DC 20006
06.1995 - 05.1997
- Entered data, generated reports, and produced tracking documents.
- Defaulting of accounts, Q/A of batches, prep and accuracy required.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Cash, check deposits and withdrawals, daily balancing.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Patient Registration Clerk
Department of Medicine
6785 Bobcat Way, Suite 200, Dublin, Ohio 43016
12.1990 - 10.1994
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Conducted regular audits of patient records to identify inconsistencies or errors, taking corrective action when necessary to maintain data integrity.
- Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
- Trained new Patient Registration Clerks, resulting in a more knowledgeable and efficient team.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Education
No Degree - Chemistry
Miami University, Middletown Campus
4200 N University Blvd, Middletown, OH 45042High School Diploma -
Franklin High School
750 E 4th St, Franklin, OH 4500505-1986
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Following instructions
- Cash handling
- Collaboration and teamwork
- Attention to detail
- Money handling
- Creativity and innovation
- Organizing work stations
Timeline
Team Member 2
Maple Street Biscuit Company
07.2024 - Current
Homemaker and Military Wife of Deployed Soldier
Husband and Childern
01.2002 - 01.2024
Server/Trainer and Shift Lead
O'Charley's Restaurant & Bar
09.1998 - 09.2000
Lockbox Coordinator
National Century Financial Enterprises
06.1995 - 05.1997
Patient Registration Clerk
Department of Medicine
12.1990 - 10.1994
No Degree - Chemistry
Miami University, Middletown Campus
High School Diploma -
Franklin High School