Donna Chappie
Rushville,GA
Summary
Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Raising Canes Chicken Fingers
Athens, GA
10.2016 - Current
- Reported customer and employee accidents, injuries and concerns for supervisor review
- Implemented comprehensive business procedures to promote compliance with industry standards and rules
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Organized company merchandise and displays to increase brand awareness and product sales
- Assisted with new employee training and conducted performance reviews to track overall progress
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Tracked store inventories and replenished products according to demand
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Oversaw personnel to maintain adequate staffing and minimize overtime.
Manager
Dominos Pizza
Athens, GA
- Managed expense and investment budgets to meet business operating plans. • Accomplished financial objectives by forecasting requirements and initiating corrective actions. • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles. • Delegated tasks, freeing up time to focus on higher-value activities. • Monitored schedule of project deliverables and analyses for on-time delivery and accurate results. • Accomplished department objectives by managing staff and evaluating activities. • Analyzed and resolved quality and customer service issues, recommending system improvements. • Assigned, prioritized and delegated tasks and responsibility to departmental employees.
Customer Service Representative
Pjax
Phoenixville, PA
- Addressed customers courteously using suitable methods and problem-solving skills. • Utilized automated systems to log and retrieve call information. • Updated and maintained database with accurate customer information and timely data entry.
Customer Service Specialist
Consolidated Freightways
Phoenixville, PA
- Addressed customers courteously using suitable methods and problem-solving skills. • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts. • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Shipping And Receiving Clerk
Sorbus
Malvern, PA
- Corresponded with establishment representatives to rectify problems, such as damages, shortages and nonconformance to specifications. • Prepared work orders, bills of lading and shipping orders to route materials. • Contacted carrier representatives to make arrangements for shipping and delivery of materials. • Computed shipping, storage and demurrage charges using computer and price list. • Requisitioned and stored shipping materials and supplies to maintain inventory. • Determined shipping methods, routes and rates for materials
Education
High School Diploma -
Northern Chester County Technical High School
Phoenixville, PA06.1986
Skills
- Employee Coaching and Motivation
- Directing Team Members
- Managing Operations and Efficiency
- Recruiting and interviewing
- Product and service knowledge
- Employee Scheduling
- Employee Performance Evaluations
- Operations Management
- Strategic Planning
- Money Handling
- Orientation and training
- Policy administration
- Employee engagement
- Staff Supervision
- Negotiation
- certified forklift, reach truck, pallet jack, clamp truck,
Certification
Drivers License, reach truck, fork lift
References
References available upon request
Timeline
Assistant Manager
Raising Canes Chicken Fingers
10.2016 - Current
Manager
Dominos Pizza
Customer Service Representative
Pjax
Customer Service Specialist
Consolidated Freightways
Shipping And Receiving Clerk
Sorbus
High School Diploma -
Northern Chester County Technical High School