Donna Chappie
Rushville,MO
Summary
Dynamic professional with extensive experience at Amazon and Raising Cane's, excelling in inventory management and team leadership. Proven ability to enhance operational efficiency through process improvements and effective training. Skilled in warehouse operations and adept at fostering teamwork, ensuring compliance with safety standards while achieving high accuracy in inventory control.
Overview
16
16
years of professional experience
Work History
ICQA Associate
Amazon
09.2022 - 12.2025
- Assisted in inventory management by accurately counting and recording items.
- Learned safety protocols and adhered to warehouse standards effectively.
- Supported team in conducting audits for inventory accuracy and compliance.
- Operated equipment such as forklifts and pallet jacks under supervision.
- Reported discrepancies in stock levels to ensure timely resolutions.
- Participated in training sessions to enhance skills and knowledge of processes.
- Contributed to a positive work environment through teamwork and communication.
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
Shift Manager
Raising Cane's Restaurants
03.2015 - 10.2022
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and productivity.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Coordinated shift schedules to optimize staff coverage and maintain service levels.
- Monitored inventory levels, conducting regular audits to minimize discrepancies.
- Addressed customer inquiries and resolved issues to improve overall satisfaction ratings.
- Developed training materials for onboarding new employees, enhancing their integration into the team.
- Analyzed performance metrics and provided feedback for continuous improvement initiatives.
Manager
Domino's Pizza
02.2010 - 03.2016
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to drive performance improvements across departments.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Analyzed market trends to inform decision-making and optimize resource allocation.
- Oversaw project management, ensuring timely completion of deliverables within budget constraints.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Education
High School Diploma -
Northern Chester County Technical High School
Phoenixville, PASkills
- Order picking
- Shipping and receiving
- Warehouse operations
- Packaging and labeling
- Standard operating procedures
- Pallet jack operation
- Microsoft office
- 5S methodology
- Deadline oriented
Timeline
ICQA Associate
Amazon
09.2022 - 12.2025
Shift Manager
Raising Cane's Restaurants
03.2015 - 10.2022
Manager
Domino's Pizza
02.2010 - 03.2016
High School Diploma -
Northern Chester County Technical High School