Donna Chieco

• Managed foreclosed assets from time of foreclosure sale to bring them into Conveyance Condition per HUD specifications and timeframes.
• This includes: assignment of work orders from securings to bid approval orders, to final conveyance checks.
• QC'd/reviewed results for all work orders to ensure they were completed to client and company expectations.
• Submitted bids to HUD via P260/YardiOne.
• Submitted conveyance extension requests and surchargable requests via P260/YardiOne
• Submitted full completion history photos into P260/YardiOne.
• Conducted full conveyance condition reviews.
• Communicated with the client on a weekly basis for status updates on properties conveying to HUD.
• Communicated with vendor panel to explain what ICC is, trained, and coached in order to strive to meet HUD timelines for conveyance.
• Worked internally with the development team to build systems and implement procedures to better manage files and deadlines.
• Updates to client reporting on a weekly basis.
• Fluent in working in multiple client systems.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Collaborated with cross-functional teams to achieve project goals on time.
• Built order instructions to better coach vendor panel on guidelines/expectation for results returned.

• - Review and issuance on all approval work orders to be sent to the field for completion.
• - Contact with clients regarding status of work orders along with general updates.
• - Reviewed and disputed any pricing discrepancies quarterly to monitor and lower amount of lost funds on previously completed orders.
• - Submissions to HUD via P260 system for approvals on FHA/HUD insured properties.
• - Brief period of time submitting all completed results.
• - Coordination with contractors to provide accurate updates to the client on a daily basis as well as expedite completion.
• - Appointed to Securing Analyst in March of 2019 to handle all intake, issuance, follow up, and reviewing results on initial secure orders.
• - Managed all assets with initial secures task to ensure all time frames are met.
• - Appointed to team lead of work orders department to handle review of all new orders to be issued for completion, client inquiries regarding orders, and supervisory/managerial calls to provide updates and discuss both internal and client processes.

• - Monitored bank owned/foreclosed properties that had active/current city and county code violations.
• - Tracked a high quantity of inventoried assets, provided daily updates and worked to remedy any and all violations present.
• - Coordinated with clients to work to expedite cures for all issues present with quick turnaround times.
• - Directly worked with city/county to alleviate concerns and fines that may have been accrued for outstanding issues in need of correction.
• - Daily contact with contractors throughout the country to work to remedy issues present.
• - Utilized reporting to track/update all progress or setbacks in chronological order.

Assisted customers purchase mobile phones, update/upgrade current cellular plans, and/or sign up for a new mobile contract.

• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained records related to sales, returns and inventory availability.
• Managed high quantities of customer contracts.
• Built relationships with customers that returned to sales when applicable.