Donna Childress-Asulin
Las Vegas,NV
Summary
Well-qualified Customer Service Rep proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ossacllc
4480 Sandy River Dr, Ca
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Customer Service Representative Supervisor 2
24-7 InTouch.com
Las Vegas, NV
2019.06 - 2022.01
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Mentored junior representatives, leading to increased productivity and improved skill sets within the team.
- Onboarded and trained customer representatives to meet performance and service goals.
- Implemented company policies and procedures for professional, cohesive customer care.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Monitored performance metrics to identify areas of improvement and implement necessary changes.
- Improved first-call resolution rates through effective coaching and guidance on problem-solving techniques.
- Evaluated staff performance and provided feedback to improve customer service delivery.
Customer Service Representative
Precision Opinion
Las Vegas, NV
03.2018 - 06.2019
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. Maintained customer satisfaction with forward-thinking strategies.
- Answered constant flow of at least 60+ customer calls daily.
- Regularly exceeded daily quotas.
- Entered customer interaction details in system to document problems and record solutions offered.
Education
No Degree - Peer Support
University Of Arizona
Tucsan, AZ02.2015
High School Diploma -
Kerman High School
Kerman, CA06.1994
Bachelor of Science - Medical
Carrington College - Phoenix
Phoenix, AZ 06.2024 - Current
Skills
- Report preparation
- Complaint resolution
- Inbound and Outbound Calling
- Retail materials management
- POS systems expert
- Professional telephone demeanor
- Good listening skills
- Creative problem solving
- Multi-line phone talent
- Money handling abilities
- Recordkeeping strengths
- Technical Support
Timeline
Bachelor of Science - Medical
Carrington College - Phoenix
06.2024 - Current
Customer Service Representative
Ossacllc
01.2022 - Current
Customer Service Representative Supervisor 2
24-7 InTouch.com
2019.06 - 2022.01
Customer Service Representative
Precision Opinion
03.2018 - 06.2019
No Degree - Peer Support
University Of Arizona
High School Diploma -
Kerman High School