Summary
Overview
Work History
Education
Skills
Timeline
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DONNA CICCOLINI

Verona,NJ

Summary

Dynamic professional with a unique blend of corporate and entrepreneurial experience, recognized for enhancing customer experiences and driving impactful solutions. Demonstrates strong financial skills and problem-solving capabilities, contributing to significant company success. Passionate about leveraging expertise to support team growth and operational excellence.

Overview

31
31
years of professional experience

Work History

Administrative Assistant

C3Workplace
Verona, NJ
11.2023 - Current
  • Maintained and organized client email inboxes, ensuring timely responses, managing high-priority messages, and filtering spam/unnecessary emails
  • Updated and managed Access database by inputting relevant deal information, tracking progress, and reporting on the status of active transactions
  • Communicated regularly with clients to facilitate smooth project flow and resolve inquiries promptly
  • Processed documentation, ensuring all required paperwork was completed and filed for regulatory compliance, enabling deals to close on time
  • Managed client communication for unsubscribe requests, updating email lists and ensuring compliance with marketing and communication guidelines

Owner

Main Street Cottage
Verona, NJ
09.2013 - 09.2023
  • Company Overview: Small Gift Shop
  • Created a comfortable and inviting boutique environment
  • Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets
  • Tracked $50K of business inventory coordinating new purchases, sustaining adequate inventory and sales
  • Empowered customers to make informed decisions by educating them on product and service offerings and current industry trends
  • Oversaw business budget planning and administration, accounting functions, and purchasing
  • Devised and deployed sales and marketing tactics to drive strategic growth and support the achievement of revenue goals
  • Capitalized on social media platforms of 3,000 followers to increase market awareness and recruit sales
  • Small Gift Shop

Medical Billing Associate

COS Billing
Verona, NJ
01.2012 - 07.2013
  • Partnered with insurance providers, resolving denied claims and resubmittal
  • Posted and tracked payments and collections
  • Filed and updated patient information and medical records
  • Complied with established standards safeguarding patients' health information
  • Liaised between patients, insurance companies, and billing office

Sales Support Coordinator

Schering-Plough Pharmaceuticals
Kenilworth, NJ
01.2008 - 12.2011
  • Maintained the accuracy of the roster database for approximately 1,000 sales representatives including onboarding, profile setups, assignments, and disabilities
  • Increased sales representatives' success rates by quickly resolving issues by supporting 800 line and training reps
  • Managed administrative duties of the sales team, effectively anticipating and meeting day-to-day operational needs
  • Lead support for Managed Market and Medical Science Liaison divisions

Senior Incentive Analyst

Schering-Plough Pharmaceuticals
Kenilworth, NJ
01.2000 - 12.2008
  • Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines, and services
  • Gathered, analyzed data, resolved discrepancies, and modeled information
  • Processed and verified every aspect of payroll for approximately 2,000 sales reps on a monthly basis including quality control checks, eligibility, & reporting
  • Performed quarterly audits in combination with Schering SOX auditors compliant with department SOP
  • Assisted business unit manager with special projects that include goal setting for the field, invoice analysis, and assisting in improving communication with other departments that affect the output of the incentive department

Senior Accountant

Panasonic
Secaucus, NJ
06.1994 - 12.1999
  • Prepared monthly journal entries and reconciliations
  • Updated general ledger with latest entries
  • Reconciled balance sheets and streamlined best practices for balance sheet processes
  • Handled month-end and year-end finances by managing and reporting fixed assets and other data
  • Prepared monthly financial reports and forward them to Finance Department to charge back items shipped to field force to appropriately track expenses
  • Reported and maintained all fixed assets
  • Completed year-end closing processes with controllers and external auditors
  • Reconciled balance sheets and streamlined best practices for balance sheet processes
  • Assisted team members in transitioning to the new system through extensive training and one-on-one support

Education

Accounting -

William Paterson University
Wayne, NJ
05.1990

Skills

  • Microsoft 365 Suite
  • Access
  • Google Sheets, Slides, Docs
  • Canvas

Timeline

Administrative Assistant

C3Workplace
11.2023 - Current

Owner

Main Street Cottage
09.2013 - 09.2023

Medical Billing Associate

COS Billing
01.2012 - 07.2013

Sales Support Coordinator

Schering-Plough Pharmaceuticals
01.2008 - 12.2011

Senior Incentive Analyst

Schering-Plough Pharmaceuticals
01.2000 - 12.2008

Senior Accountant

Panasonic
06.1994 - 12.1999

Accounting -

William Paterson University

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DONNA CICCOLINI