Donna Clapp
Groveland,MA
Summary
Compassionate Oral Surgery Assistant known for high productivity and efficient task completion. Possess specialized skills in patient care, surgical assistance, and sterilization protocols. Excel in communication, empathy, and teamwork, ensuring smooth surgical procedures and positive patient experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Oral Surgery Assistant
Newburyport Oral Surgery
Newburyport , MA
05.2022 - Current
- Assisted oral surgeons in preparing for and executing dental procedures.
- Maintained and sterilized instruments, tools, and equipment used during dental surgeries.
- Provided patient care before, during, and after surgery, including taking vital signs.
- Prepared treatment rooms by setting up instruments, supplies, and medications needed for procedures.
- Educated patients on pre-operative instructions as well as post-operative expectations.
- Monitored patient's condition during surgery by observing vital signs and alerting surgeon of any changes or problems.
- Documented patient medical histories and assisted with other paperwork related to the procedure.
- Ensured that all safety protocols were followed throughout the duration of each procedure.
- Assisted with suturing wounds closed following surgical operations when necessary.
- Kept accurate records regarding patients' treatments performed in accordance with HIPAA standards.
- Instructed patients on proper home care techniques following oral surgery.
- Performed lab tests such as X-rays or blood work when requested by the surgeon.
- Cleaned patient's mouth using suction devices to remove saliva or debris from mouth during procedure.
Customer Service Representative/Dental Assistant
Chelmsford Dental Group
Chelmsford , MA
09.2017 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Oral Surgery Assistant
Newburyport Oral Surgery
Newburyport, MA
08.2007 - 08.2017
- Assisted oral surgeons in preparing for and executing dental procedures.
- Maintained and sterilized instruments, tools, and equipment used during dental surgeries.
- Provided patient care before, during, and after surgery, including taking vital signs.
- Prepared treatment rooms by setting up instruments, supplies, and medications needed for procedures.
- Educated patients on pre-operative instructions as well as post-operative expectations.
- Monitored patient's condition during surgery by observing vital signs and alerting surgeon of any changes or problems.
- Assisted with suturing wounds closed following surgical operations when necessary.
- Ensured that all safety protocols were followed throughout the duration of each procedure.
- Performed lab tests such as X-rays or blood work when requested by the surgeon.
- Instructed patients on proper home care techniques following oral surgery.
- Kept accurate records regarding patients' treatments performed in accordance with HIPAA standards.
- Cleaned patient's mouth using suction devices to remove saliva or debris from mouth during procedure.
- Assisted oral surgeon by preparing surgical area ahead of time so that procedures could take place.
- Provided guidance to new staff members regarding job duties and responsibilities within the office setting.
- Coordinated scheduling of appointments between patients and surgeons.
- Dispensed medications prescribed by the surgeon according to established protocol.
- Assisted dentist with completing procedures.
- Soothed anxious patients by effectively listening and demonstrating concern for individual fears.
Education
High School Diploma -
Brockton High School
Brockton, MA06-1985
Skills
- X-rays
- Instrument sanitization
- Surgical procedure preparations
- Dental procedure knowledge
- Instrument preparation
- Post-Surgical Care
- Sterilization techniques
- Emergency Management
- Patient Care
Certification
DAANCE Certified
BLS
Timeline
Oral Surgery Assistant
Newburyport Oral Surgery
05.2022 - Current
Customer Service Representative/Dental Assistant
Chelmsford Dental Group
09.2017 - 05.2022
Oral Surgery Assistant
Newburyport Oral Surgery
08.2007 - 08.2017
High School Diploma -
Brockton High School
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