Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Clegg

Fort Worth,TX

Summary

Accomplished Operations Administrator promoting 25 years of expertise in the Manufacturing sector. Providing support in a variety of areas and committed to creating a positive working environment. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Domestic Operations Administrator

Selecture, Inc
MANSFIELD, United States
12.2012 - Current
  • Evaluated current operational practices and suggested improvement strategies.
  • Monitored supply chain and managed logistics functions for company.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Motivated and trained employees to maximize team productivity.
  • Provided answers to customer questions via phone and email, typically within 4 hours.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.

Customer Service Representative, EDI Coordinator

Aloha Housewares
Arlington, TX
12.1996 - 02.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Transmitted records and files to customers efficiently to maintain operational timelines.
  • Created and maintained EDI customer maps.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Tracked files from origin to destination and troubleshot errors.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Trained customer service personnel in strategies for supporting electronic data interchange activities.
  • Responded to customer requests for products, services and company information.

Education

High School Diploma -

Haltom High School
Haltom City, TX
05.1973

Skills

  • Problem Anticipation and Resolution
  • Decision Making
  • Supplier Monitoring
  • Budget Control
  • Verbal and Written Communication
  • Finance and Accounting Oversight
  • Administrative Management
  • Customer Service Management
  • Sales Tracking

Timeline

Domestic Operations Administrator

Selecture, Inc
12.2012 - Current

Customer Service Representative, EDI Coordinator

Aloha Housewares
12.1996 - 02.2012

High School Diploma -

Haltom High School

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Donna Clegg