Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Clem

Pesotum,IL

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have the ability to prioritize tasks and coach in real time while never losing my eagerness to learn and grow.

Overview

32
32
years of professional experience

Work History

Nail Techinician

Nails Studio 1000
08.2013 - Current
  • Performed troubleshooting and diagnosis on nail equipment.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Ensured client satisfaction and provided service to a multitude of people from all background and all walks of life.

Customer Service Representative

Hobbico
10.1991 - 03.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate of Business Administration - Business Administration

Parkland College
Champaign, IL
05.2015

Skills

  • Effective communication
  • Leadership values, coaching
  • De-escalation strategies

Timeline

Nail Techinician

Nails Studio 1000
08.2013 - Current

Customer Service Representative

Hobbico
10.1991 - 03.2015

Associate of Business Administration - Business Administration

Parkland College

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Donna Clem