Donna Coaxum
Daniel Island,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Management Trainee (Graduate)
Expeditors
10.2017 - Current
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Traveled to San Juan, Puerto Rico office to support operations for 2 months.
- Responsible for planning and overseeing logistics transition projects within the Transition & Implementation role.
- Responsible for Health & Safety responsibilities within the Health & Safety Branch Manager role.
- Promoted from Import Customs Brokerage Agent to Sales Operations Coordinator then to Management Trainee.
- Managed multiple ongoing projects and project deadlines.
Corporate Documentation Specialist
Medical Services of America
01.2015 - 10.2017
- Prepared written reports that were submitted to insurance carriers for payment
- Interpreted medical diagnosis, procedure codes and patient records
- Tracked and managed trends of error patterns of medical retail stores for additional training needs.
Project Coordinator
Spirit Communications
04.2012 - 01.2015
- Used project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures
- Worked with multiple departments, building bridges to process orders and rejected orders
- Tracked & manage contemplated change notices and change orders in the database
- Promoted from Sales Support Assistant to Project Coordinator within 6 months.
Clinical Support Manager
Biowatch Medical, Inc
09.2010 - 04.2012
- Directed daily activities, goals and focus of Clinical Support Department
- Created strategic plans and forecast for the Operations Center. - Mentored, trained and developed staff to improve department service level
- Served as Interim VP of Operations.
Customer Service & Enrollment Manager
11.2007 - 09.2010
- America’s 1st Choice Health Plans -Evaluated customer service and enrollment reports to ensure associates are meeting regulatory standards
- Ensured adequate staffing including selection, training and development
- Analyzed escalated problems/concerns and made effective decisions that provided positive solutions
- Coordinated weekly conference call with senior management to produce corporate level decisions
- Developed action plans for system & procedural issues and coordination of process for both departments
- Promoted from Supervisor to Manager and served as Interim Operations Manager.
Quality Assurance Analyst II
BlueCross BlueShield of SC
10.2002 - 11.2007
- Performed quality control audits for all aspects of claims, telephone, written and walk-in inquiries
- Provided detailed reports to management daily, weekly and monthly on error rates for each supervisory unit
- Audited over 13 different lines of business within Major Group Division (1st and 2nd Pass claims)
- Promoted from QA I to QA II.
Education
Bachelor of Science - Business Administration
Newberry College
Newberry, South CarolinaSkills
- Project Management
- Detailed Oriented
- Staff Development
- Regulatory Monitoring
- Customer Relationship Management
- Process Improvement
Additional Information
- Certifications/Awards: Property & Casualty Insurance Licensed, Life & Health Insurance Licensed, Management Trainee Graduate, Sales Foundation Certified, Transition & Implementation Level 1 Certified, Health & Safety Certified, Notary Public and CPR/AED Certified.
Timeline
Management Trainee (Graduate)
Expeditors
10.2017 - Current
Corporate Documentation Specialist
Medical Services of America
01.2015 - 10.2017
Project Coordinator
Spirit Communications
04.2012 - 01.2015
Clinical Support Manager
Biowatch Medical, Inc
09.2010 - 04.2012
Customer Service & Enrollment Manager
11.2007 - 09.2010
Quality Assurance Analyst II
BlueCross BlueShield of SC
10.2002 - 11.2007
Bachelor of Science - Business Administration
Newberry College