Donna Cook
Port Saint Lucie,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining inventory at Floor & Decor. Excelled in staff management and problem-solving, significantly reducing losses and fostering team collaboration. Skilled in both customer service and team leadership, achieving company-wide objectives through effective communication and proactive conflict resolution. Energetic [Job Title] dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
6
6
years of professional experience
Work History
Department Manager
Floor & Decor
06.2018 - 07.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Associate of Applied Science -
City College - Fort Lauderdale
Fort Lauderdale, FL06.2002
GED -
Lindhurst High School
Olivehurst, CA06.1984
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Safety and Security
- Documentation And Reporting
- Performance reviewing
- Task Delegation
- Team Leadership
Timeline
Department Manager
Floor & Decor
06.2018 - 07.2024
Associate of Applied Science -
City College - Fort Lauderdale
GED -
Lindhurst High School