Donna Cooper
Huntsville,AL
Summary
Dynamic Specialty Medication Coordinator at Retina Specialists of North Alabama, adept at enhancing patient care through effective medication management and insurance verification. Skilled in HIPAA compliance and problem-solving, I successfully optimized patient outcomes while ensuring regulatory adherence and efficient operations in fast-paced environments. Proven ability to train staff and improve communication.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Specialty Medication/Insurance Coordinator
Retina Specialists Of North Alabama
01.2014 - Current
- Enroll patients into manufacturer programs for benefits.
- Ensured patients had authorizations and funding for high cost drugs.
- Verified insurance, checked for payments
- Ordering of high cost specialty drugs
- Ensured appropriate storage and handling of medications per regulatory guidelines and institutional policies.
- Collaborated with healthcare providers to develop personalized medication plans, optimizing patient outcomes.
- Liaised with patients and addressed benefits, inquiries, appointment requests and billing questions.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Assisted in training new employees on best practices for efficient insurance verification processes and procedures.
- Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.
Certified Ophthalmic Assistant
Retina Consultants of Alabama
07.1998 - 12.2013
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records.
- Trained new staff on ophthalmic assistant responsibilities.
- Assisted with medical coding and billing tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced clinic.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Documented patient medical history and information utilizing Software with commitment to accuracy.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Participated in continuing education programs to stay current on industry advancements and best practices in ophthalmic assistance.
- Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
Education
High School Diploma -
Thompson High School
Alabaster, AL1988
Skills
- HIPAA compliance
- Healthcare systems navigation
- Medication reconciliation
- Insurance verification
- Supply management
- Medication storage
- Medical records management
- Problem-solving
- Multitasking Abilities
- Medical terminology
Certification
Ophthalmic Assistant
Retina Specialists of North Alabama
January 2014- current
- Collected and documented detailed patient histories, including ocular and visual health and current medications.
- Performed routine diagnostic tests such as visual acuity, tonometry, lensometry, visual field testing, and color vision assessments.
- Assisted ophthalmologists during exams and minor surgical procedures, ensuring sterile technique and proper instrument handling.
- Educated patients on eye health, medication usage, procedures, eyewear, and contact lens care.
- Administered eye drops and topical diagnostic medications as directed by the physician.
- Coordinated patient appointments and surgical scheduling to optimize clinic flow.
- Maintained accurate and confidential patient records in compliance with HIPAA standards.
- Prepared and sanitized exam rooms and ophthalmic equipment before and after use.
- Conducted equipment checks and reported maintenance needs to ensure operational readiness.
- Managed inventory of medical supplies and diagnostic medications.
- Assisted with billing, insurance paperwork, and front desk duties including phone support and patient intake.
Certified Ophthalmic Assistant
Ophthalmic Assistant
Retina Specialists of North Alabama
Huntsville, Alabama
January 2014 - Current
- Collected and documented detailed patient histories, including ocular and visual health and current medications.
- Performed routine diagnostic tests such as visual acuity, tonometry, lensometry, visual field testing, and color vision assessments.
- Assisted ophthalmologists during exams and minor surgical procedures, ensuring sterile technique and proper instrument handling.
- Educated patients on eye health, medication usage, procedures, eyewear, and contact lens care.
- Administered eye drops and topical diagnostic medications as directed by the physician.
- Coordinated patient appointments and surgical scheduling to optimize clinic flow.
- Maintained accurate and confidential patient records in compliance with HIPAA standards.
- Prepared and sanitized exam rooms and ophthalmic equipment before and after use.
- Conducted equipment checks and reported maintenance needs to ensure operational readiness.
- Managed inventory of medical supplies and diagnostic medications.
- Assisted with billing, insurance paperwork, and front desk duties including phone support and patient intake.
Timeline
Specialty Medication/Insurance Coordinator
Retina Specialists Of North Alabama
01.2014 - Current
Certified Ophthalmic Assistant
Retina Consultants of Alabama
07.1998 - 12.2013
High School Diploma -
Thompson High School
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