Donna Cooper
Pittsboro,NC
Summary
I’m a people person…very outgoing and a team player. I am a fast learner and try my best to go above and beyond to make my client/ customer happy. I have several years experience working in customer service and management. I look forward to working with your company in the future.
Overview
25
25
years of professional experience
Work History
Senior Sales and Service Representative
First Citizens Bank
Pittsboro, NC
11.2024 - Current
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems for accurate billing.
- Resolved customer complaints through effective communication and problem-solving techniques.
Front Desk Concierge
Hampton Inn & Suites By Hilton
Pittsboro, NC
08.2024 - 12.2024
- Greeted guests and provided exceptional customer service during check-in.
- Managed reservations and room assignments using hotel management software.
- Assisted guests with inquiries about local attractions and dining options.
Owner/Operator
CooperClean
Pittsboro, NC
01.2010 - 01.2024
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Delivered excellent customer service to clients and fellow employees.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
General Merchandise HBC/Box Car Clerk
Lowes Foods
Pittsboro, NC
08.2023 - 12.2023
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed customer orders promptly and accurately.
- Operated cash register to process cash, check, and credit card transactions.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Communicated with customers and employees to answer questions or explain information.
Financial Service Representative
CCB/SunTrust
Carrboro, NC
01.2001 - 06.2009
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Northwood High School
Pittsboro, NC06.1991
Skills
- Bookkeeping
- Cash Management
- Database Entry
- File Maintenance
- Administrative Support
- Quality Control
- Fine Collection
- Database Management
- Cash Handling
- Customer Satisfaction
- Processing Mail
- Relationship Building
- Handling Payments
- Sales Expertise
- Billing and Coding
- Peer Relationships
- Mail Sorting
- Mail Processing
- Operations Support
- Mail Handling
- Verbal and Writing Communication
- Administrative Tasks
- Telephone Etiquette
- Scanning and Copying
- Supply Tracking
- Schedule and Calendar Management
- Quality Management
Timeline
Senior Sales and Service Representative
First Citizens Bank
11.2024 - Current
Front Desk Concierge
Hampton Inn & Suites By Hilton
08.2024 - 12.2024
General Merchandise HBC/Box Car Clerk
Lowes Foods
08.2023 - 12.2023
Owner/Operator
CooperClean
01.2010 - 01.2024
Financial Service Representative
CCB/SunTrust
01.2001 - 06.2009
High School Diploma -
Northwood High School