DONNA COPELAND

• Maintained accurate documentation of services rendered, and submitted reports.
• Utilized diverse activities to support social, emotional and recreational needs of individuals under care.
• Encouraged positive behaviors through use of reinforcement techniques such as verbal praise or tangible rewards.
• Maintained hygienic and safe environments through frequent sanitation and cleaning.
• Organized leisure activities that promote learning opportunities for clients within their own homes or outside settings.
• Maintained confidentiality of sensitive information at all times.
• Kept home environments free of hazards.
• Built strong and trusting rapport with clients and loved ones.
• Participated in enjoyable activities with clients to provide mental stimulation.
• Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
• Supported the development of socialization skills through recreational activities, outings, and community events.
• Maintained detailed records of services performed on clients.
• Provided transportation to appointments or other activities as needed.

• Evaluated and recommended upgrades to improve existing computerized healthcare systems.
• Participated in project planning meetings with stakeholders across multiple departments.
• Conducted reviews of existing health system processes in order to identify areas for improvement.
• Developed training materials and conducted training sessions for end users of health systems applications.
• Assisted executive staff by providing extensive support for healthcare programs.
• Developed reports using SQL queries from various sources such as databases, spreadsheets, flat files.
• Evaluated new technologies for potential integration into existing health system infrastructure.
• Generated periodic and ad hoc reports outlining statistics, narrative findings or graphical representations of health information.
• Supported healthcare applications by monitoring security, performance and reliability.
• Received requests for expenditures and assessed inclusion based on budgetary parameters.
• Performed troubleshooting and maintenance activities related to the organization's health systems environment.
• Provided technical support to staff on the use of health systems software applications.
• Drafted statistical reports related to diseases treated, surgeries performed and hospital bed occupancy
• Monitored contracts related to healthcare system's strategic mission.
• Worked closely with professionals on activity coordination to enable planning processes to meet projected outcomes.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Maintained updated knowledge through continuing education and advanced training.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

During this time frame, I assisted in taking care of my mother-in-law, who was diagnosed with dementia.

I also assisted a close friend who was diagnosed with colon cancer.

• Followed care plan and directions to administer medications.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Assisted clients with daily living activities such as bathing, dressing, and grooming.
• Provided emotional support to clients during difficult times.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Monitored vital signs and medication use, documenting variances, and concerning responses.
• Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
• Assisted with transporting to Dr's Office visits.