Forty years of experience in IT. Highly self-motivated and goal-oriented professional with strong analytical and technical skills including problem identification, research, root-cause analysis, requirements gathering and quality assurance. Dedicated and enthusiastic team player and individual contributor, meeting deadlines on time and under budget. Hardworking, honest, goal oriented, highly motivated, and resourceful individual.
Hi, I’m
Donna Cote
Stoughton,MA
Summary
Overview
41
years of professional experience
1
Certification
Work History
GOBI Library Solutions from EBSCO
Agile Product Owner II
01.2013 - Current
Job overview
- Working as the Agile Product Owner for an efficient and effective large agile team to build functionality for EBSCO base products and services
- Responsible for writing user stories and prioritizing the team backlog
- Streamlining the execution of program priorities, while maintaining conceptual and technical integrity of the epics, capabilities, features and components the teams are responsible towards completing
- Build lasting relationships outside the local development teams, including working with Product Manager to communicate progress, decisions, impediments, and risks, and assist with the definition of product features and functionality
- Ability to work independently
- Effectively collaborates with multiple functional teams across multiple environments
- Provides support for triaging and resolving production issue reported by customers and business users
- Supports efforts to reduce cost, improve quality and reduce risk in the production environments by assisting in the research and analysis of current processes and making recommendations for process improvements
- Supports new initiatives to deliver business value with focus on supporting growth, customer service and operational efficiencies
- Utilizes Agile methodology
- In the past, worked with Waterfall methodology
- Works closely with the customer and business to re-engineer business operations to improve business results
- Evaluates complex business requirements
- Develops and maintains comprehensive business requirement documentation
- Develops business client testing strategies, plans, use cases and conditions
- Prepares user documentation and training materials
- Communicates with internal and external customers on project status
- Performs requirement analysis and documentation
- Develops and executes user acceptance test plans and cases
- Develops implementation plans and activities
- Strategically ascertain the business goals and translates into specifications that are clear and understandable to the team
- Experience: ONTIME, BUGZILLA, SHAREPOINT, CONFLUENCE, RALLY, MICROSOFT OFFICE PRODUCTS (EXCEL, ACCESS, OUTLOOK, WORD, POWERPOINT, VISIO, PROJECT), FTP, SQL, MQSERIES, AGILE PROJECT MANAGEMENT, ORACLE, DB2, POWER 10, SAFe METHODOLOGY, KIBANA
Parkland Medical Center
Surgical Technologist
08.2011 - 03.2012
Job overview
- Performed a variety of duties which assisted the surgeon in carrying out a safe surgical procedure with optimal results for the patient
- Experienced in multispecialty surgeries
- As a Surgical Technologist, worked to streamline and improve processes to reduce cost and turnover times
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
Liberty Mutual
Application Portfolio Engineer
01.2006 - 03.2009
Job overview
- As an analyst and programmer, worked with compliance, systems analysts, developers, and quality assurance analysts to help implement and maintain the Loss Data warehouse and Workers’ Compensation applications
- Served as a subject matter expert for Workers’ Compensation and Loss Data Warehouse applications
- Worked in a fast-paced insurance environment supporting operational and technical teams
- Provided support for general business issues associated to the loss data and workers’ compensation
- Supported efforts to reduce cost, improve quality and reduce risk in the environments by assisting in the research and analysis of current processes and making recommendations for process improvements
- Supported associate inquiries related to the Workers’ Compensation and Loss Data Warehouse applications
- Supported new initiatives to deliver business value with focus on supporting growth, customer service and operational efficiencies
- Utilized Systems Development Lifecycle Technology (SDLC) methodology with stage gates in design, construction, and implementation phases of the lifecycle
- Worked closely with the client to re-engineer business operations to improve business results
- Evaluated complex business requirements
- Developed and maintained comprehensive business requirement documentation
- Developed business client testing strategies, plans, cases, and conditions; tested and monitored testing efforts
- Prepared user documentation and training materials
- Communicated with internal customers on project status
- Performed requirement analysis and documentation
- Developed and executed User Acceptance test plans and cases
- Developed implementation plans and activities utilizing Microsoft Project
- Participated in after-hours on call
- Provided support for general business issues associated to the Merchandise application
- MICROSOFT OFFICE PRODUCTS (EXCEL, ACCESS, OUTLOOK, WORD, POWERPOINT, VISIO, PROJECT), TSO, DB2, COBOLII, ISPF, IOF, FILEAID, EASYTRIEVE PLUS, IBM OS/MVS, JCL, CICS, VSAM, ENDEVOR, CA7, FTP, SQL, MQSERIES, FTP, REXX, CRM, SAS
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
TJX Companies Incorporated
Senior Programmer Analyst
06.2002 - 12.2005
Job overview
- Responsible for the Merchandise application
- Assured the integrity, stability, maintainability, and availability of the Merchandise Application
- Worked and managed several retail projects utilizing SDLC methodology
- Worked closely with IT to support the goals and objectives of the company
- Maintained and enhanced the Merchandise application
- Provided technical expertise and assisted in crisis management
- Evaluated complex business requirements
- Developed and maintained comprehensive business requirement documentation
- Developed business client testing strategies, plans, cases, and conditions; tested and monitored testing efforts
- Prepared user documentation and training materials
- Communicated with internal customers on project status and plans
- Performed requirement analysis and documentation
- Developed and executed User Acceptance test plans and cases
- Developed implementation plans and activities utilizing Microsoft Project
- Participated in after-hours on-call support
- MICROSOFT OFFICE PRODUCTS (EXCEL, ACCESS, OUTLOOK, WORD, POWERPOINT, VISIO, PROJECT), TSO, COBOLII, SQL, ISPF, IOF, FILEAID, ENDEVOR, IBM OS/MVS, JCL, SDSF, CA7, FTP, VSAM, VSAM, MQ SERIES, IMS, ADS, PLATINUM, RMDS, ADS/O, ADS/G, OLM, IDMS, DMLO, FILEAID, REXX
EDS Corporation
Advanced Programmer Analyst
01.1996 - 06.2002
Job overview
- Assigned to the Worldcom/MCI account in Denver, CO
- Maintained and enhanced financial systems in the Telecommunication industry
- Managed a staff of 7 talented Programmer Analysts
- Worked and managed several Telecommunication projects utilizing SDLC methodology
- Worked closely with the business and IT to support the goals and objectives of the company
- Responsible for the Local Number Portability project
- Maintained and enhanced the Accounts Receivable and Accounts Payable applications
- Provided technical expertise and assisted in crisis management
- Participated in after-hours on-call support
- Managed the goals and assignments of 7 team members
- Involved in keeping the team members motivated and effective
- TSO, DB2, COBOLII, MICROFOCUS, ISPF, IOF, MICROSOFT OFFICE PRODUCTS (EXCEL ACCESS, OUTLOOK, WORD, POWERPOINT,VISIO, PROJECT), FILEAID, EASYTRIEVE PLUS, IBM OS/MVS, JCL, CICS, VSAM, AS400, SQL, FTP, REXX
Unipac Service Corporation
Programmer Analyst
01.1993 - 12.1995
Job overview
- Responsible for automating the Mail Text application
- Worked as a project lead to maintain and enhance the Guarantee Student Loan system
- Worked and managed several Loan projects utilizing SDLC methodology
- Worked closely with business and IS to support the goals and objectives of the company
- Responsible for the automation of the document process for creating correspondence for customers
- Maintained and enhanced the Guarantee Student Loan Application
- Provided technical expertise and assisted in crisis management
- Participated in after-hours on-call support
- Worked on Batch and Online Applications
- TSO, DB2, COBOLII, SQL, ISPF, IOF, MICROSOFT EXCEL AND WORD, FILEAID, EASYTRIEVE PLUS, MTEXT, ENDEVOR, IBM OS/MVS, JCL, SDSF, CA7, CICS, VSAM, PLATINUM, ENDEVOR
Apache Corporation
Senior Programmer Analyst
06.1989 - 12.1992
Job overview
- Responsible for supporting, enhancing, and automating Financial Applications
- Worked as project lead for the automation of the Fixed Asset Application
- Worked on Batch and Online Applications
- TSO, COBOL IDMS, SQL, ISPF, IOF, MICROSOFT EXCEL, MICROSOFT WORD, EASYTRIEVE PLUS, PLATINUM, IBM OS/MVS, JCL, FILEAID, SDSF, VSAM, ADS, RMDS, ADS/O, ADS/G, OLM, DMLO
Wang Laboratories
Programmer Analyst
01.1988 - 06.1989
Job overview
- Responsible for supporting and enhancing Accounting Applications
- Worked on Batch and Online Applications
- WANG, COBOL
Signal Capital Corporation
Programmer Analyst
06.1986 - 01.1988
Job overview
- Responsible for supporting the Sales and Marketing Department
- Developed an Online Lease Tracking system
- Worked on Batch and Online Applications
- INTERACT, VSAM, COBOL, ISPF, IOF, FILEAID, PLATINUM, IBM OS/MVS, JCL, SDSF, CA7, UFO
Public Service Corporation
Programmer Analyst
06.1983 - 06.1986
Job overview
- Responsible for supporting and enhancing the Construction Tracking system at the Seabrook Nuclear Power Plant
- Worked on Batch and Online Applications
- TSO, IDMS, COBOL IDMS, SQL, ISPF, IOF, EXCEL, WORD, EASYTRIEVE PLUS, INTERACT, IBM OS/MVS, JCL, FILEAID, SDSF, ADS, RMDS, ADS/O, ADS/G, OLM, DMLO
Education
Great Bay Community College
Associate of Science Degree from Surgical Technology
08.2011
University Overview
New Hampshire College
Bachelor of Science from Management Information Systems
05.1983
University Overview
Skills
Agile Framework Expertise
Product Backlog Management
Customer Engagement
User Story Creation
Prioritization of work load
Defect Management
Road Map Analysis and Development
Critical Thinking
User Story and Feature Writing
Metrics
Certification
- National Board of Surgical Technology and Surgical Assisting Certification, 05/09/11, 126914
- SAFe Certified Product Owner
Affiliations
Affiliations
Association of Surgical TechnologistsWalking
Walking
I have a goal of walking at least 10,000 steps a day with my dog, Fiona.
Timeline
Agile Product Owner II
GOBI Library Solutions from EBSCO
01.2013 - Current
Surgical Technologist
Parkland Medical Center
08.2011 - 03.2012
Application Portfolio Engineer
Liberty Mutual
01.2006 - 03.2009
Senior Programmer Analyst
TJX Companies Incorporated
06.2002 - 12.2005
Advanced Programmer Analyst
EDS Corporation
01.1996 - 06.2002
Programmer Analyst
Unipac Service Corporation
01.1993 - 12.1995
Senior Programmer Analyst
Apache Corporation
06.1989 - 12.1992
Programmer Analyst
Wang Laboratories
01.1988 - 06.1989
Programmer Analyst
Signal Capital Corporation
06.1986 - 01.1988
Programmer Analyst
Public Service Corporation
06.1983 - 06.1986
Great Bay Community College
Associate of Science Degree from Surgical Technology
New Hampshire College
Bachelor of Science from Management Information Systems
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