Donna Cotner
Rochester,IN
Overview
11
11
years of professional experience
Work History
Fashion Assistant
Walmart
04.2025 - Current
- Helped maintain a clean and organized workspace, promoting efficiency during busy production periods.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
Head Cashier/Head Cashier Supervisor
Home Depot
10.2014 - 09.2024
- Oversaw daily cash management processes, ensuring accurate transactions and compliance with store policies.
- Trained and mentored new cashiers on point-of-sale systems and customer service best practices.
- Coordinated scheduling for cashier staff to optimize coverage during peak hours and enhance customer experience.
- Implemented process improvements that reduced checkout wait times and increased customer satisfaction ratings.
- Monitored cash register operations to identify discrepancies and resolve issues promptly, maintaining operational integrity.
- Developed training materials to enhance team performance in handling complex transactions and returns efficiently.
- Led initiatives to promote upselling techniques among cashiers, contributing to enhanced sales at checkout points.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Education
High School Diploma -
Delphi Community High School
DelphiTimeline
Fashion Assistant
Walmart
04.2025 - Current
Head Cashier/Head Cashier Supervisor
Home Depot
10.2014 - 09.2024
High School Diploma -
Delphi Community High School