Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Cotton Wright

Detroit,MI

Summary

Highly motivated and ambitious professional dedicated to delivering outstanding customer service and profitability. Seasoned in managing a fast-paced and highly active environment, with a strong track record in demanding sales and account management. Effective communicator and problem resolver, adept at working with diverse customers and individual needs. Strategic thinker with proven ability to develop, manage, and motivate talented individuals towards business success, positively impacting the organization's bottom line.

Overview

35
35
years of professional experience

Work History

Childcare Teacher

KinderCare Learning Centers
02.2024 - Current
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Gathered materials and resources to prepare for lessons and activities.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Guided students to develop social, emotional and physical skills.
  • Supported students in developing self-esteem and self-confidence.

Assistant General Manager

La Quinta Inn by Wyndham Detroit Canton
09.2019 - 01.2025
  • Met guest needs consistently with smooth coordination between departments.
  • Arranged special services for guests, including transportation, reservations and package deliveries.
  • Handled all registrations, room requests and charge questions smoothly.
  • Maintained successful operations by overseeing [Number]+ employees, monitoring performance and continuously eliminating knowledge gaps.
  • Assisted with all administrative needs such as recordkeeping, payroll administration, and accounts payable.

Guest Service Representative

Extended Stay America Inc
10.2016 - 07.2018
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Communicated information to customers about product quality, value and style.
  • Took special orders in person and over the phone to generate $[Amount] of additional revenue.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Recommended and helped customers select merchandise based on their needs.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.

Office Assistant II

City Of Chesapeake Virginia
05.2003 - 06.2016
  • Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Typed memos, scheduled clients' appointments, and followed-up on rescheduling Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Designed electronic file systems and maintained electronic and paper files.
  • Posted open positions on company and social media websites.
  • Received and screened high volume of internal and external communications, including email and mail.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.

Vision Center Manager

Walmart Vision And Eye Care
10.1995 - 02.2003
  • Consistently reached company's goal requirements and increased optical business.
  • Scheduled adequate staffing for doctor's availability and aided in doubling the amount of patients seen by the doctor.
  • Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames, utilizing optical prescription.
  • Ensures a high level of quality service through accurate measurements, correct pricing and by setting realistic expectations on timelines.

Office Manager

Ace TV Rentals
06.1990 - 05.1995
  • Increased store's sales by more than 15%.
  • Recovered either merchandise or payments from customers in default on their contracts.
  • Set-up contracts for consumers looking to purchase store items.
  • Interviewed, hired, and trained new associates Set-up store displays.

Education

Bachelor of Science -

Saint Leo University
Chesapeake, VA

Bachelor of Arts - undefined

Saint Leo's University
Chesapeake, VA
01.2016

High school diploma - undefined

New Bern High School
New Bern, NC
01.1981

Skills

  • Dependable and reliable
  • Excellent multi-tasker
  • Superior organization skills
  • Customer service expert
  • Strong communication skills
  • Strong organizational skills
  • Detail-oriented

Timeline

Childcare Teacher

KinderCare Learning Centers
02.2024 - Current

Assistant General Manager

La Quinta Inn by Wyndham Detroit Canton
09.2019 - 01.2025

Guest Service Representative

Extended Stay America Inc
10.2016 - 07.2018

Office Assistant II

City Of Chesapeake Virginia
05.2003 - 06.2016

Vision Center Manager

Walmart Vision And Eye Care
10.1995 - 02.2003

Office Manager

Ace TV Rentals
06.1990 - 05.1995

Bachelor of Arts - undefined

Saint Leo's University

High school diploma - undefined

New Bern High School

Bachelor of Science -

Saint Leo University

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Donna Cotton Wright