Donna Courtney
Sulphur,Oklahoma
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Business Manager
Garvin County Community Living Center
Pauls Valley, OK
07.2016 - Current
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
Customer Service Representative III
Southern Oklahoma Resource Center
Pauls Valley, OK
07.1996 - 02.2014
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Mill Creek High School
Mill Creek, OKSkills
- Client Relationship Management
- Customer Retention
- Documentation And Reporting
- Customer Service
- Sales Tracking
- Cost Control
- Price Structuring
- Financial Administration
- Decision-Making
- Business Administration
- Data Confidentiality
- Fiscal Management
- Customer Relations
- Customer Service Management
- Inventory Management
Timeline
Business Manager
Garvin County Community Living Center
07.2016 - Current
Customer Service Representative III
Southern Oklahoma Resource Center
07.1996 - 02.2014
High School Diploma -
Mill Creek High School