Donna Courtney
Sulphur,Oklahoma
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Business Manager
Garvin County Community Living Center
07.2016 - Current
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
Customer Service Representative III
Southern Oklahoma Resource Center
07.1996 - 02.2014
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Mill Creek High School
Mill Creek, OKSkills
- Client Relationship Management
- Customer Retention
- Documentation And Reporting
- Customer Service
- Sales Tracking
- Cost Control
- Price Structuring
- Financial Administration
- Decision-Making
- Business Administration
- Data Confidentiality
- Fiscal Management
- Customer Relations
- Customer Service Management
- Inventory Management
Timeline
Business Manager
Garvin County Community Living Center
07.2016 - Current
Customer Service Representative III
Southern Oklahoma Resource Center
07.1996 - 02.2014
High School Diploma -
Mill Creek High School
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