Donna Crandall
Customer Service Representative
Coeur d'Alene,ID
Summary
Friendly and reliable sales associate, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
20
20
years of professional experience
Work History
Customer Service Associate Cashier
Michaels Craft Store
Coeur D'Alene, ID
08.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Solutions Advisor
US Bank Service Center
Coeur D'Alene, ID
04.2009 - 10.2013
- Guided clients through compiling important financial histories and documentation for evaluation.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Highlighted values and educated clients on credit cards and financial products.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Pharmacy Technician and Accounts Receivable
Yoke's Fresh Markets
Kellogg, ID
11.2007 - 10.2008
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Store Manager
Gary's Drug And Ben Franklin
Pinehurst, ID
10.1994 - 01.2008
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Devised processes to boost long-term business success and increase profit levels.
- Made 2-5 business buying trips per year.
Education
Psychology
North Idaho College
Coeur D'alene, IDGED -
North Idaho College
Coeur D'alene, ID07.1982
High School Student
Bad Krezunach American High School
Bad Krezunach, West Germany06.1973
Skills
- Cooperative Attitude
- Work Task Prioritization
- Promoting Loyalty
- Guest Satisfaction
- Monetary Transactions
- Telephone Reception
- Energetic and Outgoing
- Money handling
Accomplishments
In my job as a store manager I attended many training programs. My job consisted of hiring, firing, accounts receivable and accounts payable. I was responsible for scheduling the 12 front end employees, buying trips out of state. payroll as well as assisting in the pharmacy as a licensed tech. I was responsible to make sure the business ran smoothly and be aware of our profit and loss.
Affiliations
At this time I am a Court Appointed Special Advocate (CASA). I speak in court for the children who are in the foster care system.
I have been a foster parent for many years as well as have also had foreign exchange students from many countries.
Timeline
Customer Service Associate Cashier
Michaels Craft Store
08.2021 - Current
Solutions Advisor
US Bank Service Center
04.2009 - 10.2013
Pharmacy Technician and Accounts Receivable
Yoke's Fresh Markets
11.2007 - 10.2008
Store Manager
Gary's Drug And Ben Franklin
10.1994 - 01.2008
Psychology
North Idaho College
GED -
North Idaho College
High School Student
Bad Krezunach American High School
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