Donna Crepeau
Paso Robles,CA
Summary
My greatest asset is organization. with this you can do almost anything. I like to get the job done efficiently and timely. I enjoy helping people, whether they're co-workers,employees,employers,patients or customers.
Overview
18
18
years of professional experience
Work History
Home Care Provider
Charles Whittaker
01.2019 - 01.2024
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Administered medication as directed by physician.
- Assisted patients with self-administered medications.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Transported clients for medical and personal outings.
- Scheduled and coordinated medical appointments.
- Administered medications in accordance with doctor's instructions.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
Insurance Preparer
Interim Home Health Care
01.2019 - 01.2021
- Verified patients insurance
- Consistently meeting deadlines and maintaining clear communication.
- Increased efficiency with meticulous organization of client files and documents.
- Developed strong relationships with clients, providing personalized service to address their unique financial needs.
Receptionist Administrator
Elor Energy
01.2017 - 01.2019
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problems olving.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Interceded between employees during arguments and diffused tense situations.
Insurance Biller
John Kownacki, MD
01.2012 - 01.2017
- Enhanced client satisfaction by efficiently processing insurance claims and addressing billing inquiries.
- Reduced claim denials by diligently reviewing and verifying patient insurance coverage prior to submission.
- Streamlined billing processes for increased efficiency,
- Increased revenue by accurately coding medical procedures according to industry guidelines.
- Improved cash flow by reducing days in accounts receivable through timely follow-up on outstanding balances.
- Assisted patients with understanding their insurance benefits and financial responsibility, fostering positive relationships.
- Expedited reimbursements with effective communication between providers, payers, and patients regarding claim status.
- Negotiated payment arrangements for clients experiencing financial hardship, ensuring continued access to care.
- Achieved timely resolution of denied or underpaid claims through thorough research and concise appeals submissions.
- Conducted regular audits of billed services to identify discrepancies and prevent potential revenue loss due to inaccuracies or fraud.
- Provided training and mentorship to new team members on best practices in insurance billing processes and software applications.
- Contributed to company growth by identifying opportunities for improvement within the billing department''s workflows.
- Maintained excellent professional relationships with insurance company representatives, facilitating efficient claim processing and reimbursement.
- Responded to inquiries from callers seeking information.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with insurance companies to facilitate decision-making for patient admissions and insurance coverage.
Office Manager
Andrew Caster MD
01.2006 - 01.2012
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
No Degree - General Studies
Pasadena City College
Pasadena, CA1978
Timeline
Home Care Provider
Charles Whittaker
01.2019 - 01.2024
Insurance Preparer
Interim Home Health Care
01.2019 - 01.2021
Receptionist Administrator
Elor Energy
01.2017 - 01.2019
Insurance Biller
John Kownacki, MD
01.2012 - 01.2017
Office Manager
Andrew Caster MD
01.2006 - 01.2012
No Degree - General Studies
Pasadena City College