Donna Crooks

Provided outstanding customer service in a very busy convenience store.

Assisted customers with purchases of items, gas and food.

Promoted available products and services to customers during checkout.

Developed strong relationships with customers by providing personalized assistance and support.

• Duties include cashier at checkout
• Welcoming customers, many tourists, to the Myrtle Beach area
• Assist customers with questions regarding location of products and pricing questions
• Provide outstanding customer service to every customer that enters the store

• Duties included cashier, attend to all facets of providing food services to faculty and students at one of the campus dining halls, including serving 400 students per shift
• Helping students feel welcome and appreciated

• Fast paced environment
• Responsible for handling inbound chats from customers needing assistance with basic troubleshooting steps for the internet/cable and billing support
• Experienced in handling multiple chats simultaneously

• Fast paced call center for Verizon Communications
• Duties entailed providing outstanding customer service for new installations and repair services
• Providing customers information regarding new connects, repair issues and billing questions
• Confirm with call or email that customer issue was resolved with satisfaction
• Also called other departments including service technicians, to be sure customer satisfaction was confirmed
• Before the office was closed, I did this job from home
• For 3 years, I was also a supervisor, taking calls when customer demanded a supervisor or was not satisfied with the other representatives' outcome
• Scheduled reservations for customers
• Created customer appointments