Hi, I’m
Donna Crouse
Pottsville
Summary
Dynamic and results-driven professional with experience at Amazon, excelling in warehouse safety and packing efficiency. Proven ability to meet tight deadlines while maintaining quality control. Skilled in operating heavy equipment and fostering teamwork, consistently enhancing productivity and safety compliance in fast-paced environments. Committed to continuous improvement and operational excellence.
Overview
15
years of professional experience
Work History
Amazon
FC Associate
03.2021 - Current
Job overview
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Selected packing materials based on size, quantity and fragility of package contents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Hudson's Bay
Processor/Trainer Assistant
06.2016 - 06.2021
Job overview
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Contributed to the achievement of department goals through consistent high-quality work.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- Implemented new workflows to streamline the processor role, resulting in improved performance metrics.
- Improved client satisfaction by ensuring timely and accurate processing of requests.
- Enhanced accuracy in document processing by implementing rigorous quality control checks.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Met production targets and tight deadlines by collaborating closely with team members.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Assisted in the delivery of hands-on workshops, providing individualized support as needed to ensure skills mastery.
Intermediate Unit 29/Technology
School Cafeteria Worker/cashier
11.2012 - 06.2016
Job overview
- Managed cash handling procedures accurately balancing register drawers daily.
- Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
- Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
- Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
- Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.
- Improved student nutrition by planning and preparing healthy meal options in the school cafeteria.
- Reduced food waste by effectively managing inventory, rotating stock, and monitoring expiration dates.
- Collaborated with school staff and administrators to accommodate special dietary needs of students.
- Increased efficiency by streamlining meal preparation processes and organizing workstations for optimal productivity.
- Contributed to successful state health inspections by adhering to strict food safety guidelines and regulations.
- Provided exceptional customer service through friendly interactions with students, addressing any concerns or questions they had about available menu items.
- Organized bulk food storage areas to improve accessibility for faster meal prep times.
- Ensured timely meal service by coordinating efforts with fellow cafeteria workers during high-traffic periods.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Prepared ingredients and recipe components ahead of time.
- Cleaned and sanitized surfaces, tools, and equipment.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Served food according to temperature, safety, and presentation guidelines.
- Restocked condiments, beverages, and utensils per expected use levels.
- Provided exemplary service to students, staff, and visitors.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Received and stored incoming supplies according to procedures.
- Tracked meal purchases and accepted payments at cash register.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Processed payments for orders and provided customers with change.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Established rapport with customers by providing friendly and attentive service.
- Monitored dining room inventory and replenished as necessary.
- Provided attentive service and proactively assessed guest needs.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted wait staff with timely food delivery and guest requests.
- Addressed customer complaints and inquiries to verify satisfaction.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Reduced processing errors by meticulously following transaction procedures.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Penn State Rehab Hospital
Dietary Aide /Prep Cook in Cafe/Cashier/Crew Trainer
06.2010 - 06.2012
Job overview
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Education
Pottsville Area High SchoolPottsville, PA
High School Diploma
06-1986
University Overview
- Dean's List [Semester and Year]
- Honor Roll [Semester and Year]
- Honoree of [Honor Name]
Skills
- Warehouse safety
- Packing efficiency
- Loading and unloading
- Order picking
- Stock replenishment
- Shipping procedures
- Barcode scanning
- Time management
- Shipping and receiving
- Quality control
- Safety compliance
- Product Inspections
- Pallet jack usage
employee of the month, Rotary student of the month
Was Cracker Barrel front and back employee of the month Teacher nominated me Rotary Student of the month Got recognitions of all my work ethnics , helping out new employees in other departments by training new employees and helping out when needed by the General Manager
Timeline
FC Associate
Amazon
03.2021 - Current
Processor/Trainer Assistant
Hudson's Bay
06.2016 - 06.2021
School Cafeteria Worker/cashier
Intermediate Unit 29/Technology
11.2012 - 06.2016
Dietary Aide /Prep Cook in Cafe/Cashier/Crew Trainer
Penn State Rehab Hospital
06.2010 - 06.2012
Pottsville Area High School
High School Diploma
Similar Profiles
Amaan SayyedAmaan Sayyed
Support Consultant at AmazonSupport Consultant at Amazon
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon