Donna Dalessio
Windsor,CT
Summary
Skilled in office administration and customer service, I streamlined invoice processing at Adaptive Prosthetics, enhancing efficiency. My expertise in QuickBooks and commitment to confidentiality underscore my ability to manage sensitive information. Proven track record in building strong relationships with clients and vendors, showcasing my ability to communicate effectively and resolve disputes.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Adaptive Prosthetics and Proshetics
03.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Accounts Payable Clerk
Whitney Supply
09.2015 - 03.2017
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
Dental Receptionist
Lifetime Dental
05.2007 - 04.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
Associates in Business - Medical Health And Services
Holyoke Community College
Holyoke, MASkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Scheduling
- Recordkeeping
- Invoice processing
- Confidential document control
- QuickBooks
Timeline
Administrative Assistant
Adaptive Prosthetics and Proshetics
03.2017 - Current
Accounts Payable Clerk
Whitney Supply
09.2015 - 03.2017
Dental Receptionist
Lifetime Dental
05.2007 - 04.2015
Associates in Business - Medical Health And Services
Holyoke Community College
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