Donna Dalton
Waukegan,IL
Summary
Dynamic leader with a proven track record at Jewel/Osco, enhancing cashier efficiency and customer satisfaction through comprehensive training programs. Expert in curriculum planning and child development, blending strong organizational skills and adaptability. Achieved significant improvements in operational efficiency and safety compliance, demonstrating exceptional problem-solving abilities and professional communication. Over 25 years of expertise in a childcare home administration. Directed creative programming for her daycare home serving 8 children at a time. Highly effective at increasing efficiency through creating organized systems of information.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Daycare Owner/Operator
Self-employeed
09.2002 - Current
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Improved customer retention rates by providing exceptional care services tailored to individual child needs.
- Maintained accurate accounting of tuition and operating reports.
- Implemented effective conflict resolution strategies to address behavioral issues that arose among students, ensuring a harmonious learning environment for all.
- Enhanced child safety and well-being by implementing comprehensive health and safety protocols.
- Maintained compliance with all state regulations and standards for child care facilities, ensuring safe and legal operation.
- Managed daily operations, ensuring clean and organized environment conducive to learning and play.
- Resolved conflicts among children with empathy and effective problem-solving techniques.
- Developed and executed curriculum focused on early childhood education, fostering cognitive and social development.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
Cashier Trainer
Jewel/Osco
05.1986 - 09.2007
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
- Evaluated employee performance, offering constructive feedback and recognizing top performers through regular assessments.
- Operated POS system to complete cash, credit and check transactions.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Assisted cashiers in setting personal goals for professional growth, driving increased levels of job satisfaction.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
- Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
- Promoted a positive work environment by addressing cashier concerns and providing solutions to workplace challenges.
- Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Monitored areas for security issues and safety hazards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Education
High School Diploma -
Waukegan West High School
Waukegan, IL06.1986
Skills
- Parent Communication
- Curriculum Planning
- Child development expertise
- Licensing Knowledge
- Special Needs Care
- Nutrition planning
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Self Motivation
- Goal Setting
- Professionalism
- Time management abilities
- Problem-solving aptitude
- Epi-Pen use
Certification
CPR/first aid certification
Timeline
Daycare Owner/Operator
Self-employeed
09.2002 - Current
Cashier Trainer
Jewel/Osco
05.1986 - 09.2007
High School Diploma -
Waukegan West High School