Hardworking administrative professional offers great people skills, organized file management and deep understanding of patient/ employee protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Hi, I’m
Donna Darata
Brick,NJ
Summary
Overview
29
years of professional experience
Work History
New Providence DentistryNew Providence, NJ
Schedule Coordinator
03.2021 - 09.2022
Job overview
- Schedule and Check in & out Patients
- Responsible for 3 Doctors, 6 Hygienists and 2 Dental Assistants schedules.
- Team Liaison
- Coordinate Office Events.
- Managed all new patent paperwork.
- Verified all patient insurance eligibility.
- Coordinated with patients and other dental offices for patient treatment.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Prepared routine correspondence, letters and reports with job-related software for staff, patients and other dental practices.
- Managed difficult patients.
- Process payments cash, credit/debit, and care credit.
- Check in all incoming lab cases.
Facial RealityWestfield, NJ
Receptionist
10.2020 - 01.2022
Job overview
- Greeted customers, answered general questions and directed to appropriate locations.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Collated, bound and stored computer-generated reports.
- Scheduled and confirmed appointments.
- Managed difficult clientele.
- Maintained daily/weekly calendars.
- Sorted incoming mail and directed to correct personnel each day.
- Updated and recorded customer or client information to maintain accounts.
- Processed cash, credit card and giftcard payments.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained and restocked office and spa inventory.
Big M, Inc.Totowa, NJ
Human Resources Assistant
01.1997 - 06.1999
Job overview
- Conducted employment verification and background investigation to facilitate hiring process.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Coordinated training schedules and filed crucial administrative paperwork.
- Prepared and set up new employee orientations.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Conducted Exit Interviews with Management.
Big M, Inc.Totowa, NJ
Purchasing Assistant
01.1995 - 01.1997
Job overview
- Purchased office, janitorial and printing supplies, and furniture for the home office, distribution center, training centers, and over 160 retail stores (3 chains - Mandee, Annie sez & Afaze).
- Purchased fixtures and hardware for all three chain stores.
- Responsible for all aspects of supplies, fixtures and hardware for new store openings, closings, renovations and relocations. (This includes coordinating deliveries from in house and outside vendors. In addition to providing on-site supervisor to store management staff.)
- Responsible for all garbage and recycling services for over 160 stores, home office, distribution center and training centers.
- Responsible for managing the sign kits for & Mandee and Annie sez.
- Review and approve requests from all stores and district managers to control costs and eliminate waste.
West Central ServicesLebanon, NH
Quality Management Assistant
09.1993 - 01.1995
Job overview
- Primary responsibility was records management for the organization. Handled highly confidential records involving medical, mental health histories, drug and alcohol use, etc.
- Monitored clinical records for documentation and accuracy.
- Responsible for the release/request of information.
- Organized and participated on the Clinical Records Committee.
- Participated in developing a Clinical Records Handbook.
Education
William Paterson UniversityWayne, NJ
Bachelor of Arts from Communications
05.1993
University Overview
Skills
- Strong Verbal Communication Skills
- Strong Patient Relationship Skills
- Multi-tasker
- Team Player
- Microsoft Office Software
- Open Dental / Modento / XDR Software
Timeline
Schedule Coordinator
New Providence Dentistry
03.2021 - 09.2022
Receptionist
Facial Reality
10.2020 - 01.2022
Human Resources Assistant
Big M, Inc.
01.1997 - 06.1999
Purchasing Assistant
Big M, Inc.
01.1995 - 01.1997
Quality Management Assistant
West Central Services
09.1993 - 01.1995
William Paterson University
Bachelor of Arts from Communications