Donna Davis
Lawton,OK
Summary
Dedicated customer operations and sales professional with over 3 years of experience. Proficient with decoding conversations, identifying customer concerns, and solving customer problems. Excellent written and verbal communications skills while delivering an exceptional customer experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
QuickBooks Customer Technician
Sitel
Lawton, OKLAHOMA
05.2021 - Current
- A QuickBooks Account Technician position typically requires strong knowledge and experience in using QuickBooks software to manage financial transactions and create reports
- The technician is responsible for recording and reconciling financial data, including accounts payable and receivable, payroll, and bank transactions
- I also assist in preparing financial statements, tax documents, and budgets
- The technician must have a high attention to detail and accuracy, for I am responsible for maintaining accurate and up-to-date financial records
- Additionally, I may assist in troubleshooting technical issues with QuickBooks software and provide training and support to other employees
- This position requires excellent organizational and communication skills.
Medical Technologist
CSL Plasma
Dallas, TX
02.2017 - 11.2020
- Maintained accurate records of patient test results and reported any abnormalities to the physician.
- Reviewed patient history prior to performing tests to determine appropriate testing methods.
- Calibrated laboratory instruments and prepared reagents according to established protocols.
- Ensured compliance with all regulatory standards including HIPAA, OSHA and CLIA requirements.
- Performed routine and complex laboratory tests using variety of techniques, instrumentation and equipment to assist in medical diagnosis and treatment's
- Trained, coached and oversaw daily work of medical lab technicians.6
- Performed various tests on patients to assess needs and medication effectiveness.
Education
Paralegal Certification in Law -
ICDC San Bernardino
06.2014
Skills
- 45 WPM Typing Speed
- Decoding Customer Conversations
- Microsoft Office Suite
- Multi-tasking Competing Requests
- Spot Spelling and Grammar Errors
- Problem Resolution
- Fluency in English
- Excellent Time Management
- Detail-Oriented
- Tech Savvy
- Educating Customers
- Instructing Customers
- Service Quality Standards
- Customer Feedback
- Reading Comprehension
- Microsoft SharePoint
- Subtraction and Addition
- Outbound Calls
- Employee Evaluation
- Product Selection
- Information Updates
- Customer Needs Assessment
- Customer Care
- Creative Solutions
- Customer Account Management
- Diagnosis and Troubleshooting
- Staff Support
- Customer Service and Assistance
- Document Organization
- Customer Loyalty
- Google Drive
- Invoice Preparation and Processing
- Policy and Procedure Adherence
- Client Rapport-Building
- Customer Data Confidentiality
- Closing Procedures
- Trained in Salesforce
- Livechat Messaging
- Issue and Complaint Resolution
- Administrative and Office Support
- Maintaining Quality Assurance Standards
- Cultural Awareness
Accomplishments
As a volunteer worker for Next Steps Organization, I had a rewarding experience serving as a mentor for the Phase 3 young girls and boys of the urban community. My main role was to assist in teaching them about setting and achieving goals, developing leadership skills, and instilling self pride and worth within themselves. Throughout my time with the organization, I witnessed significant growth and positive changes in the young girls and boys. By conducting workshops and organizing various interactive activities, I was able to guide them in creating realistic goals and mapping out actionable steps to achieve them. It was inspiring to see their enthusiasm and determination to pursue their dreams. In addition to goal setting, I emphasized the importance of leadership and empowered them to become leaders within their community. Through team-building exercises and leadership development sessions, I witnessed the young girls and boys gaining confidence in their abilities and taking charge of various initiatives. One of the most fulfilling aspects of this experience was helping the young girls and boys build a sense of self pride and worth. Many of them had previously struggled with low self-esteem and lack of confidence. Through personal mentorship and encouragement, I witnessed a transformation in their self-perception. They began to believe in their own potential and recognize their worth, which positively impacted their academic performance and personal relationships. Overall, my rewarding experience as a volunteer mentor for Next Steps Organization allowed me to make a tangible difference in the lives of the Phase 3 young girls and boys. Witnessing their growth, resilience, and newfound self-confidence was truly inspiring, and it reaffirmed my commitment to serving my community and fostering positive change.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
QuickBooks Customer Technician
Sitel
05.2021 - Current
Medical Technologist
CSL Plasma
02.2017 - 11.2020
Paralegal Certification in Law -
ICDC San Bernardino