Donna Davis
Hamlin,NY
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with many years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings. Highly proactive manager with many years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Red Lobster
1515 West Rd Rd. Rochester NY 14615
06.2021 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Server/Crew Trainer
Red Lobster
1515 West Ridge Rd. Rochester NY 14615
04.1993 - 06.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.30
- Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
Education
Business Administration And Management
Bryant And Stratton
Rochester, NYSkills
- Menu development
- Recruitment
- Operations Management
- Schedule Coordination
- Staff Management
- Customer Engagement
- Customer loyalty
- Team Management
- Customer-Oriented
- Ordering Supplies
- Sanitation Standards
- Safe Food Handling
- Workforce Management
- Performance Management
- Expense Tracking
- Policy Implementation
Certification
Serve Safe Certified
Timeline
Restaurant Manager
Red Lobster
06.2021 - Current
Server/Crew Trainer
Red Lobster
04.1993 - 06.2021
Business Administration And Management
Bryant And Stratton