Summary
Overview
Work History
Education
Skills
Delivery Driver
Timeline
Generic

Donna Dawson

Tucson,AZ

Summary

Dynamic professional with extensive operational analysis and team leadership experience at Dollar General. Achievements include enhanced customer service and effective sales strategies that significantly improved revenue. Expertise in cash handling and conflict resolution contributes to a collaborative work environment and drives performance excellence.

Overview

3
3
years of professional experience

Work History

Assistant Manager in Training

Circle K
Tuscon, AZ
01.2020 - 04.2020
  • Tracked cash handling procedures to ensure accuracy when making deposits or withdrawals.
  • Analyzed operational data to identify trends in order accuracy, customer satisfaction, product availability.
  • Created weekly schedules for staff members based on business needs and staffing requirements.
  • Maintained a safe working environment for employees by enforcing safety procedures.
  • Handled customer complaints professionally while resolving issues quickly and efficiently.
  • Assisted customers with their queries or concerns in a timely manner.
  • Developed and implemented strategies to increase sales and profits.
  • Conducted regular performance reviews with staff members to ensure quality assurance.
  • Provided guidance on how to handle difficult customer service situations.
  • Performed daily operations tasks such as restocking shelves, setting up displays, processing payments.
  • Coordinated promotional activities such as special offers, discounts. to increase store traffic.
  • Developed strategies for improving customer service experience through effective communication techniques.
  • Participated in team meetings to discuss progress towards goals or objectives set by management.
  • Developed and implemented strategies to improve customer service satisfaction levels.
  • Assisted in the recruitment, training and supervision of staff members.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Evaluated individual and team business performance and identified opportunities for improvement.

General Manager

Dollar General
Odessa , TX
03.2018 - 11.2019
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Developed service and sales strategies to improve retention and revenue.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Designed sales and service strategies to improve revenue and retention.
  • Supervised employees through planning, assignments, and direction.

Shift Lead

Murphy USA
Odessa, TX
09.2017 - 12.2017
  • Participated in weekly meetings with management team to discuss strategies and goals.
  • Trained new employees on company policies, procedures, and job duties.
  • Ensured compliance with health and safety regulations at all times.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Implemented company policies consistently across all shifts.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Assisted in the training of new employees.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Provided guidance and support to other team members as needed.
  • Taught staff upselling techniques to meet revenue targets.

Education

High School Diploma -

Monahans High School
Monahans, TX
05-1982

Skills

  • Cash handling and inventory management
  • Sales strategies and customer service
  • Operational analysis and performance evaluation
  • Customer service
  • Performance evaluation
  • Inventory management
  • Conflict resolution
  • Cash handling
  • Sales strategies
  • Team leadership
  • Compliance enforcement
  • Teamwork
  • Employee training
  • Recruitment and hiring
  • Staff training
  • Time management abilities
  • Task delegation

Delivery Driver

  • Delivered Groceries during the pandemic.

Timeline

Assistant Manager in Training

Circle K
01.2020 - 04.2020

General Manager

Dollar General
03.2018 - 11.2019

Shift Lead

Murphy USA
09.2017 - 12.2017

High School Diploma -

Monahans High School

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