Donna D. Buskirk
Raleigh,NC
Summary
Analytical technical writer with several years of experience. Extensive knowledge of editing and distribution processes. Dedicated to thorough and accurate writing. Fast learner to rapidly grasp new processes and technical information. Up to date on technological and product developments, including universal specifications relevant to technical writing. Investigative technical writer with extensive knowledge of it and engineering subject matter. Committed to fast turn around and accurate writing. Adept at writing instruction manuals and updating outdating publications. Self-motivated and organized to work independently under minimal supervision.
Overview
24
24
years of professional experience
Work History
Technical Writer /Executive Assistant
DHS/JR Software Solutions Inc.
07.2023 - 11.2025
- Lead the effort to become ISO certified including research, training development and delivery, and compliance; coordinated and participated in internal and external audits.
- Developed training site with support materials and led sessions for company-wide learning using AI tools for policy creation, initial research, summary document review, outlines, and formatting.
- Documented and implemented policies and workflows; designed and delivered related training to ensure compliance and effective understanding.
- Assisted Human Resources with onboarding and offboarding efforts while updating policies to comply with requirements of federal offices including CDC and DHS.
Technical Writer
Robert Half Talent Solutions/Ingram Micro
06.2021 - 05.2023
- Developed core engineering documentation for new features and processes using Confluence, enhancing clarity for users.
- Created and distributed product release notes for each 3-week sprint, ensuring stakeholders were informed of updates.
- Created and published SOPs for business partners, purchasers, and internal users.
- Collaborated with SMEs to clarify Jira ticket details, streamlining backlog updates for improved project tracking.
- Managed assigned task time on Jira (updated estimated completion time, logged hours worked).
Technical Writer
CMPD/Charlotte Mecklenburg Police Department
, NC
05.2017 - 06.2021
- Outlined and delivered live and online video demonstrations and training segments for internal groups with the CMPD and for external groups with the City of Charlotte’s Project Management Office (shared services PMO) demonstrating the ability to deal effectively with the needs of technical and non-technical peers and management.
- Authored and configured online Help and system email notifications.
- Analyzed and documented custom implementation of SAP and in-house software; assessed and drafted Standard Operating Procedures (SOP) utilized across the department.
- Documented management responsibilities for department-wide library, supporting CMPD officers and leadership with access to critical resources.
- Contract role – directly employed by SYSTEMTEC, Columbia, SC.
Technical Writer, Location Lead
Accenture Duck Creek
Columbia, SC
01.2015 - 01.2017
- Led offsite management representation for team of technical writers as Location Lead, facilitating communication and project alignment.
- Created comprehensive documentation of user interface as-is/to-be for end users and back-end application interface to support development and usability.
- Documented management responsibilities by creating user interface documentation and back-end application interface, utilizing process flow diagrams to aid IT users and developers.
- Worked closely with Product Owners, Developers, and Testers; accessed and configured builds using VMWare.
- Identified and documented software defects during updates.
- Directly employed by The Judge Group, Kansas City, MO.
Technical Writer
Avtec Incorporated
Lexington, SC
06.2014 - 06.2015
- Documented mission critical software and managed document activities for all project artifacts, ensuring accessibility and compliance.
- Delivered technical specifications to end users, enhancing clarity and understanding in agile software development process.
- Installed in-progress software, configured builds using VMWare, and collaborated with Developers and Quality Assurance to create and verify test steps for test plans.
- Created and resolved defects for software updates.
- Participated in daily standups, and red zone.
Technical Writer Senior Analyst
DELL Software
Cary, NC
01.2012 - 05.2014
- Managed project documentation lifecycle, ensuring organized storage and effective presentation.
- Updated installations and user guides, release notes, online and contextual Help for Toad DB for Oracle and related database products.
- Created video demonstrations of Toad DB for Oracle functions.
- Delivered updates twice a week for the beta-user program in collaboration with development management and support staff.
- Developed and distributed weekly technical newsletter to keep users informed of updates and best practices.
- Engaged with online communities to gather and prioritize user feedback for product improvement.
- Responded to beta users using various technical social media platforms.
Senior Technical Writer
AtlasSolution/Microsoft
Raleigh, NC
09.2001 - 01.2012
- Wrote and published release notes, beta-test guides, technical reference including technical diagrams, created data dictionary, and illustrated training material for ad-serving software.
- Designed, wrote, and published technical guides that illustrate system process flow explaining the interaction between systems.
- Handled related technical writing and managed all project documentation, storage, and presentation.
- Developed 500+ pages of User Guide for alarms automation software AddManager (used by facebook now) and created an enterprise-multilevel documentation system for the Silk Automation app.
- Department level sign-off authority in an agile/scrum environment.
- Wrote and contributed to over 70% of end-user manuals.
- Oversaw creation of written content for new cloud-based applications, enhancing user understanding of features and functionality.
- Reviewed and copy edited articles by associate technical writers, ensuring adherence to company standards and improving overall content quality.
- Identify document requirements and advise other professionals regarding these guidelines.
Education
Master Certificate - Internet Marketing
University of San Francisco
01-2010
Project Management Certificate -
International Institute of Learning
Durham, NC01-2002
Instructional Design Certificate -
Murphy & Milano, Inc.
Washington, DC01-1999
English Major -
Northern Virginia Community College
Fairfax, VirginiaSkills
Microsoft Office Suite – Office 365 (Word, Excel, PowerPoint, Visio, Paint, SharePoint), Camtasia & Snagit, Adobe Professional Suite, Sparkol VideoScribe, MindTouch, Madcap Flare & Capture, RoboHelp, VMware & vCloud, Ultimus BPM software;
Jira, Confluence, Atassian suite, and Azure DevOps
Timeline
Technical Writer /Executive Assistant
DHS/JR Software Solutions Inc.
07.2023 - 11.2025
Technical Writer
Robert Half Talent Solutions/Ingram Micro
06.2021 - 05.2023
Technical Writer
CMPD/Charlotte Mecklenburg Police Department
05.2017 - 06.2021
Technical Writer, Location Lead
Accenture Duck Creek
01.2015 - 01.2017
Technical Writer
Avtec Incorporated
06.2014 - 06.2015
Technical Writer Senior Analyst
DELL Software
01.2012 - 05.2014
Senior Technical Writer
AtlasSolution/Microsoft
09.2001 - 01.2012
Master Certificate - Internet Marketing
University of San Francisco
Project Management Certificate -
International Institute of Learning
Instructional Design Certificate -
Murphy & Milano, Inc.
English Major -
Northern Virginia Community College