Summary
Overview
Work History
Education
Skills
Timeline
Generic
DONNA "DEEJAY" O'LEARY

DONNA "DEEJAY" O'LEARY

Account Manager
Davenport,USA

Summary

Knowledgeable Account Manager with proven track record in leading inside sales teams to exceed targets. Expertise in developing effective sales strategies and fostering client relationships. Demonstrated ability in team leadership and CRM software navigation.

Motivated and detail-oriented professional with 20+ years of experience in sales, customer service, and office administration, complemented by an MBA in General Management.

Overview

13
13
years of professional experience

Work History

INSIDE SALES

Marmon Keystone
09.2023 - 01.2025
  • Exhibited strong ownership and decisiveness by swiftly addressing and resolving customer and operational challenges, achieving a 25% customer satisfaction rate. Leveraged CRM tools effectively to track account details, monitor sales progress, forecast trends, and prioritize actions, consistently exceeding quarterly sales targets by 30%. Directed and managed projects precisely, employing structured status meetings, detailed weekly updates, and comprehensive monthly reporting to maintain alignment and accountability.
  • Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
  • Participated in ongoing training sessions to stay current on industry trends and best practices in marketing inside sales techniques.
  • Increased sales revenue by developing and implementing effective inside sales strategies.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.

BUSINESS SOLUTIONS CONSULTANT OUTSIDE SALES

Eastern Iowa Community Colleges
09.2022 - 09.2023
  • Partnered with local businesses and organizations to assess workforce development needs and provide tailored training and education solutions. Designed and recommended customized programs to improve employee skills, productivity, and organizational effectiveness. Built and maintained strong client relationships by serving as a trusted advisor and liaison between the college and business community. Collaborated with internal faculty and staff to align training solutions with client needs and industry standards. Conducted needs assessments, developed proposals, and presented workforce solutions to executives and decision-makers. Monitored program success and provided ongoing support to ensure client satisfaction and long-term partnerships.
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
  • Performed proof of concept demonstrations, instructing potential customers on benefits of [Product or Service].
  • Collected customer satisfaction data via surveys and other measures.

PROJECT MANAGER-ANALYST

Delta Defense
09.2021 - 09.2022
  • Spearheaded the design, measurement, and optimization of work flows, ensuring seamless collaboration between candidates, managers, and cross-functional teams, resulting in a 25% improvement in customer satisfaction. Developed strategies to improve the efficiency of business operations and reduce costs, preparing monthly, quarterly, and annual financial reports for management review. Identi ed discrepancies in financial data and recommended corrective actions, enhancing operational efficiency by 20%.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

INSIDE SALES REP

Metal Sales
02.2020 - 09.2021
  • Conducted in-depth analysis of financial data and historical pricing trends, developing strategic long-term sales agreements and Future Forward Pricing (FFP) models, resulting in a 20% increase in sales growth. Maintained accurate and detailed reports on sales activities, including calls, orders, sales performance, and lost business insights, enhancing operational efficiency by 25%. Identified and resolved customer and vendor relationship challenges, fostering strong, collaborative partnerships and improving customer satisfaction by 35%.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Managed friendly and professional customer interactions.

INSIDE SALES REP

Cobham Mission Systems
02.2016 - 01.2020
  • Designed and implemented cost-based pricing strategies for OEM products, spare parts, kits, and repair services, enhancing competitive market positioning by 15%. Created and delivered compelling proposals, successfully negotiated terms, and executed contracts, achieving a 20% increase in contract renewals. Led complex negotiations on pricing, delivery schedules, and order requirements, ensuring agreements met both client needs and operational standards, reducing delivery times by 10%.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.

CUSTOMER SERVICE SALES REPRESENTATIVE

Arconic(Alcoa)
02.2012 - 01.2016
  • Entered, updated and maintained comprehensive and up to date customer information in CRM database. Educated customer’s on product features and technical details to highlight bene ts. Drove increased engagement with productive conversations and ongoing relationship management. Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction. Negotiated prices and set up contracts to finalize sales agreements. Answered customer questions about products and services and recommended appropriate solutions. Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.

Education

Master Business Administration - General Management

Upper Iowa University
Fayette
05.2020

Bachelor of Science - Marketing

Upper Iowa University
Fayette, IA
12.2018

Associate in Applied Science - Marketing and Business Management

Black Hawk College
Moline, IL
05.2003

Skills

  • Calendar management
  • Regulatory compliance
  • Client support
  • Process optimization
  • Dispute resolution
  • Motivational strategies
  • Effective workshop facilitation
  • Internal sales management
  • Sales consultation expertise
  • Proficient in Salesforcecom
  • Sales proficiency

Timeline

INSIDE SALES

Marmon Keystone
09.2023 - 01.2025

BUSINESS SOLUTIONS CONSULTANT OUTSIDE SALES

Eastern Iowa Community Colleges
09.2022 - 09.2023

PROJECT MANAGER-ANALYST

Delta Defense
09.2021 - 09.2022

INSIDE SALES REP

Metal Sales
02.2020 - 09.2021

INSIDE SALES REP

Cobham Mission Systems
02.2016 - 01.2020

CUSTOMER SERVICE SALES REPRESENTATIVE

Arconic(Alcoa)
02.2012 - 01.2016

Master Business Administration - General Management

Upper Iowa University

Bachelor of Science - Marketing

Upper Iowa University

Associate in Applied Science - Marketing and Business Management

Black Hawk College

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