Donna Demaniou
Jackson,Mississippi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Experience Agent position. Ready to help team achieve company goals.
Overview
39
39
years of professional experience
Work History
Kitchen Volunteer
Lizzie's House
01.2022 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in setting up and breaking down kitchen stations.
Delivery Driver
Domino's Pizza
09.2017 - 11.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Delivery Driver
Pizza Hut
01.2017 - 08.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Followed corporate procedures to maintain company and customer data confidentiality.
Deli Associate
Piggly Wiggly Supermarket
06.2012 - 11.2012
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Communicated closely with servers to fully understand special orders for customers.
Pharmacy Technician
Winn Dixie Supermarket
02.1998 - 09.2000
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Data Entry Clerk
Manpower Temporary Agency
09.1984 - 03.1998
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - Medical Secretarial Technology
Pensacola Junior College
Pensacola, FL08.1994
Vocational Certificate - Data Processing
George Stone Area Vocational-Technical Center
Pensacola, FL08.1989
Skills
- Critical Thinking
- Customer Service
- Managing Multiple Tasks
- Clerical Support
- Computer Proficiency
- Call Center Operations
- Appointment Scheduling
- Word Processing
- Microsoft Office
Timeline
Kitchen Volunteer
Lizzie's House
01.2022 - 07.2023
Delivery Driver
Domino's Pizza
09.2017 - 11.2017
Delivery Driver
Pizza Hut
01.2017 - 08.2017
Deli Associate
Piggly Wiggly Supermarket
06.2012 - 11.2012
Pharmacy Technician
Winn Dixie Supermarket
02.1998 - 09.2000
Data Entry Clerk
Manpower Temporary Agency
09.1984 - 03.1998
Associate of Science - Medical Secretarial Technology
Pensacola Junior College
Vocational Certificate - Data Processing
George Stone Area Vocational-Technical Center
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