Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Donna DeRienzo

Selden,NY

Summary

Experienced Dealer Relationship Manager with strong background in establishing and nurturing beneficial relationships with dealers. Skilled in identifying potential opportunities and crafting strategic plans to increase business growth. Known for persuasive communication skills, problem-solving abilities, and deep understanding of market trends. Previous roles have resulted in improved dealer engagement and increased sales revenue.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Dealer Relationship Manager

GrooveCar, Inc.
Farmingdale, New York
12.2002 - 06.2024
  • Developed and implemented strategies to increase customer loyalty and retention.
  • Established relationships with dealers across multiple regions.
  • Monitored dealer performance metrics, including sales volumes, revenue targets, and profitability goals.
  • Coordinated with dealers on product launches, promotions, and marketing campaigns.
  • Negotiated contracts with dealers regarding pricing, terms of sale, delivery schedules.
  • Created presentations for prospective dealers outlining the benefits of partnering with the company.
  • Provided guidance to dealers on best practices related to inventory management and forecasting needs.
  • Participated in industry events such as conferences, trade shows, seminars.
  • Maintained accurate records of all interactions with dealers in the CRM system.
  • Identified areas for improvement in existing processes related to dealer relations.
  • Followed up on loan applications through funding and compliance issues to achieve timely resolutions.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.

Director of Operations

Long Island Better Business Bureau
Farmingdale, York
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Created policies and procedures for improved workflow processes.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Prepared detailed reports outlining operational results on a regular basis.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

High School Diploma -

Colonie High School
Colonie, New York

Skills

  • Territory Management
  • Brand Awareness
  • Compliance knowledge
  • CRM proficiency
  • Operations Management
  • Customer Portfolio Management
  • Account Management
  • New Business Development
  • Brand Development
  • Customer Service
  • Sales operations
  • Organizational Skills
  • Contract Negotiation
  • Relationship Building
  • Sales Targeting

Accomplishments

  • Commendation from GrooveCar, Inc. for 20 years of committed excellence.

Certification

  • Commissioned Notary

Timeline

Dealer Relationship Manager

GrooveCar, Inc.
12.2002 - 06.2024

Director of Operations

Long Island Better Business Bureau

High School Diploma -

Colonie High School

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Donna DeRienzo