Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna DeStefano

Argyle,NY

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Successful Payroll Accounts Rep with 23 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Client Service Rep

Total Benefit Management
02.2001 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained and managed customer files and databases.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.

Education

Shorthand/Typing

BOCES
Hudson Falls NY
06.1984

High School Diploma -

Newcomb Central School
Newcomb NY
06.1984

Skills

  • Account Management
  • Service Recommendations
  • File Management
  • Order Processing
  • Outbound Calling
  • Client Relations
  • Client Support
  • Customer Support
  • Customer Service
  • Calm and Professional Under Pressure
  • Billing Adjustments and Refunds
  • Customer Account Management

Timeline

Client Service Rep

Total Benefit Management
02.2001 - Current

Shorthand/Typing

BOCES

High School Diploma -

Newcomb Central School
Donna DeStefano