Donna Diaz
Palm Springs,FL
Summary
Experienced Purchasing Specialist with over twenty-five years of experience in customer support, billing support, accurate record keeping, purchase order and inventory management, service level agreements, escalations, and resolutions. Excited to bring my proven contract negotiating skills, technical skills and passion for helping customers to your team. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Project Coordinator
Randstad
West Palm Beach, FL
05.2023 - 04.2024
- Serve as primary contact when there are customer issues related to projects, installations, material and or supply chain delays
- Manage relationships with key operations vendors and Subcontractors
- Process payroll and data entry
- Track the organization's accounts payable and accounts receivable
- Spearheaded implementation of new operations software
- Continuous Inventory control
- Direct the regular preparation and delivery of invoices to clients as well as follow up for payments for closed out projects.
Bookkeeper
4.0 Enterprises
Douglasville, GA
07.2019 - 04.2023
- Contact Check and verify source documents such as invoices, receipts, and other information
- Oversee all day-to-day bookkeeping responsibilities
- Process payroll and data entry
- Track the organization's accounts payable and accounts receivable
- Review shipping paperwork for customer orders
- Review Receiving Report from the previous day
- Direct the regular preparation and delivery of invoices
- Resolve customer issues and concerns, assist with new customer set up, shipping status, and refund status.
Accounts Receivable/Estimator Assistant
Ed Morse Cadillac - Collision Center
Delray Beach, FL
08.2019 - 05.2022
- Meet customers for insurance claims and prepare photos for upload and approval
- Contact owners in advance to communicate possible completion time for the repair
- At times, provided discount codes for repairs to help secure a higher sale
- Educated each customer about the process of getting a vehicle repaired, including insurance procedures, repair techniques, safety, value, etc
- Verified all signatures, work authorizations, powers of attorney, and pre-inspection checklists prior to initiating the repairs
- Researched and Implemented Update Plus in CCC usage for frequent customer interaction
- Leading to 35% reduction in inbound calls and 25% increase in positive customer surveys
- Constant follow up on pending claims for payment details
- Large Geico account is now under 30 days and has grade A
- Upgraded appointment integration so Estimators and Enterprise Agents get 15 min
- Reminders before appointments.
Import/Export Logistics Specialist
GreenChem Industries
West Palm Beach, FL
04.2018 - 05.2019
- Controlled email correspondence from purchase order to customer arrival, monitored real time tracking on orders from origin to destination, handled order pick-ups/delivery orders for customers and scheduled empty returns
- Also, Inspected invoices for ISO storage charges and discrepancies
- Filed ISF for goods
- Followed up with Clients for paperwork needed to submit customs entries
- Submitted Customs filing and cleared goods for Entry
- Supplied ideas to improve process and eliminate errors.
Senior Purchasing & Logistic Analyst/Project Manager
Aviation Power & Marine
Boynton Bch, FL
07.2004 - 11.2017
- Oversee global and military account management for repair services for aviation and marine equipment, including valves, pumps, actuators, and hydraulic starters
- Manage logistics, orchestrating delivery, and maintenance of turbine parts to new clients and coordinating replacement parts
- Prepare and disseminate reports, including daily and monthly sales, repair, and purchase order reports
- Coordinate multiple projects, driving development of go-to-market strategies for new products and procurement of consumables, cables, and filtration systems
- Lead continuous process improvements, increasing speed of shipping and processing internationally by 30% and internal processes by 75%
- Play key role in coordinating, planning, and directing budget development and managing LTSA contracts, increasing repeat business by 37%
- Streamline warehouse operations, improving container parts refill process by 25%, adding multiple Schedule B’ codes to parts for correct export identification
- Conduct internal audits for all ISO work procedures, ensuring compliance with ISO standards
- Overseeing inventory and facility layout
- Designed, developed, and implemented a database system to track and develop sales plans, quality assurance, continuous training for sales managers, and new annual SPOs
- Export compliance
- Purchasing & Procurement for government contracts
- Stock replenishment for Top 100 parts sold.
Education
Associate of Arts - Business Administration
Hudson County Community College
Jersey City, NJ 06.1996 - 05.1999
GED -
Delray Full Service Adult Education
Delray Beach, FL 05.1994 - 05.1996
Skills
- Flexible work style
- Organizational skills
- Interpersonal skills
- Reliable
- Resourceful
- Attention to Detail
- Project management
- Team leadership
- Multitasking
- Microsoft Office proficiency
- Adobe Acrobat proficiency
- Account management
- Warehouse management
- Field service coordination
- Inbound support
- Sales process re-engineering
- Purchasing process re-engineering
- Continuous improvement management and sponsorship
- KPIs (Key Performance Indicators)
- Strategic planning
- Budget tracking and reviews
- Vendor audits
- Conflict Resolution
- Flexible and Adaptable
- Customer Management
- Spreadsheet tracking
- Project Coordination
- Customer Service
- Time Management
- Procurement
- Employee Scheduling
- Vendor Sourcing
Continuing Education
- Phingsten Partners, Chicago, IL, Continuous Improvement Management Certificate
- Allison Online Course, Project Management Certificate
Qualification Highlights
- Account Management
- Warehouse/Project Management
- Field Service Coordinator
- Inbound Support
- Team Leadership
- Re-engineering Sales & Purchasing Process
- Continuous Improvement Manager & Sponsor
- KPIs
- Strategic Planning
- Budget Tracking and Reviews
- Vendor audits
Languages
Spanish
References
- April Silva, BC Call center Supervisor, 561-766-3449
- Aldo Battle, Project Manager, 561-294-1838
- Vanessa Philips, Registered Nurse, 561-427-9062
- Tina Gonzalez, Office Manager, 561-654-6859
Affiliations
- Car Mechanics
Languages
Spanish
Native/ Bilingual
Certification
- Phingsten Partners, Chicago, IL
Continuous Improvement Management Certificate - 2005 - Allison Online Course
Project Management Certificate - 2009
References
References available upon request.
Timeline
Project Coordinator
Randstad
05.2023 - 04.2024
Accounts Receivable/Estimator Assistant
Ed Morse Cadillac - Collision Center
08.2019 - 05.2022
Bookkeeper
4.0 Enterprises
07.2019 - 04.2023
Import/Export Logistics Specialist
GreenChem Industries
04.2018 - 05.2019
Senior Purchasing & Logistic Analyst/Project Manager
Aviation Power & Marine
07.2004 - 11.2017
Associate of Arts - Business Administration
Hudson County Community College
06.1996 - 05.1999
GED -
Delray Full Service Adult Education
05.1994 - 05.1996