Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Quote
Timeline
AssistantManager
Donna Di Censo

Donna Di Censo

Summary

Certified Scrum Master with extensive experience in coaching, mentoring and leading high-performance teams. Considered an expert in workflow prioritization and optimization. Experienced in establishing positive customer relationships and other stakeholders. Strong skills in project planning, scope development, and inventory coordination. With excellent planning skills, I am capable of overseeing complex, high-value technological projects. Dedicated professional with a track record of meeting company goals through consistent and organized practices. Ability to perform under pressure and adapt to new situations and obstacles to best enhance the organizational brand. A clear understanding of organizational strategies and new initiative implementation. Excellent reputation for problem resolution and customer experience.

Overview

25
25
years of professional experience
3
3
Certification

Work History

Mighty Networks CX Program Manager

The Kollaborative
Austin, Tx
12.2021 - 08.2022
  • Identify gaps in online service providers' product suites to lower churn and increase client loyalty.
  • Create Mighty Network communities for online service providers looking to create a virtual community with an excellent customer experience that will ensure member retention
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Maintained client files with sales contracts, records of client interactions, client notes and other information.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Shielded team from external interference for optimal productivity and success of Agile process.
  • Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.

Instagram Engagement Consultant/Mentor

Donna B Di Censo Consulting
Austin, Tx
10.2019 - 11.2021
  • Analyzed social media campaigns and activities for effectiveness and made recommendations for improvement to increase engagement.
  • Collaborated with clients to better understand unique needs, developing social media campaigns that would increase brand identity.
  • Created plans and communicated deadlines to complete projects on time.
  • Identified issues that hindered clients' customer experience.
  • Conducted individual and group sessions to continuously provide education on how to improve clients' Instagram engagement.
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.

Wardrobe Stylist

PRIVATE CLIENTS
New York, NY
02.2010 - 02.2022
  • Collaborate with clients online and in-person to identify their individual concerns and goals.
  • Guide clients, both online and in-person, to eliminate outdated, ill-fitting, and poor quality pieces.
  • Took clients ideas and vision from concept to completion and organize wardrobe with both pre-existing pieces and new pieces.
  • Research trends and provided design ideas to present to clients.
  • Draft and sketched detailed renderings, or provided stylized mood boards using SaaS products to present to the clients.
  • Provide personal shopping, stylish tips and tricks for clients to utilize in everyday life, and created stylized concept photos and mood boards for future styling ideas.
  • Organized styling events and sessions with vendors and clients to provided optimal experiences.

Senior Fashion Stylist & Product Owner, Remote

REMOTE RETAIL (Formerly SNAP + STYLE)
07.2015 - 05.2018
  • Focused on building critical features up front in order to identify constraints and technical challenges.
  • Allocated and approved team resource usage.
  • Coordinated with software developers to create custom applications and trackers to achieve client goals.
  • Collaborated with the development team on app services and tasks.
  • Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
  • Managed multiple projects effectively in a demanding environment with tight deadlines.
  • Documented each step in the product's design process for use in manuals.
  • Suggested enhancements to product design that would improve user experience.

  • Brainstormed with peers and other members of the design team to determine enhancements and product features.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Provide on-demand virtual wardrobe styling to mobile app users with the online inventory of multiple retailers by identifying their personal preferences and goals.
  • Guide app users to maximize their existing wardrobe by styling new and owned items into well-curated looks
  • Create brand awareness and drive sales for partnering brands.
  • Work with users to create styled looks with pieces from their wardrobes and pieces available to purchase from retailers through the mobile app
  • Visually merchandises closets to ensure that the daily dressing process is streamlined
  • Represent over 30 retailers virtually styling looks for day-to-day and special occasion looks.
  • determine enhancements and product features.

Founder

BLANK SUITS
New York, NY
06.2012 - 07.2014
  • Launched and oversaw operations of luxury custom menswear company specializing in men's shirts, suits,overcoats, and accessories
  • Cultivated and maintained a solid client list representing an exclusive niche market, which included offering both in-home and in-office appointments and fittings
  • Promoted an unwavering commitment to customer service centered on a guarantee of a quality experience,product, and fit
  • Conceptualized and executed a blended marketing approach focused on online marketing, social media, and traditional vendor and client outreach
  • Oversaw the business' administration, which included conducting all appointments, basic accounting,processing all order forms, and conducting merchandise quality control.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

Stylist Assistant

CELEBRITY STYLIST PJ PASCUAL
New York, NY
02.2012 - 08.2012
  • Designed and planned all looks for editorial, advertisements, commercials, and televisions
  • Developed and administered marketing correspondence between the Head Stylist and individual vendors
  • Managed the schedule of pick-ups and returns on a consistent basis
  • Recognized for a ‘can-do' attitude in assisting the stylist with all types of tasks for strategic projects
  • Coached interns on how to navigate the New York Metro System with high value garments and luxury goods
  • Client & Event List Highlights: Tammy Blanchard (Actress), Alicia Quarles (E! Network Correspondent),
  • Tinsley Mortimer (Author), Yaz Hernandez (Philanthropist), El Museo del Barrio Gala, and the Discovery
  • Channel pilot “Kids That Love to Cook”.

Showroom Manager

STUDIO TOG
New York, NY
02.2007 - 01.2012
  • Managed daily showroom operations including: showroom visual design, and sales growth stimulation.
  • Provided prompt, courteous service to every individual entering showroom.
  • Consistently met or exceeded showroom sales goals.
  • Implemented sales promotions and organized showroom events with organizational SaaS tools.
  • Negotiated coverage in business and industry publications
  • Drove employee engagement and guest experience through coaching, training and development.

Education

Bachelor of Arts - Fashion Management, Merchandising, Marketing

University of the Incarnate Word
2006

Skills

  • Project Management
  • Workload Planning
  • Quality Assurance
  • Client Preferences
  • Team Building
  • Client Services
  • Team Building & Employee Engagement
  • Collaborative Team Work
  • Agile Framework
  • Brand Development
  • Collaboration Software

Certification

  • Scrum Master; Scrum Alliance (2022)
  • Entrepreneurial Studies; Hofstra University & Capital One Entrepreneurial Business Program (2014)
  • Wardrobe Stylist: School of Style (2012)

Accomplishments

  • Second Place Winner; Business Plan Competition (2014) Hofstra University & Capital One Entrepreneurial Business Program

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"Improve the experience and everyone wins."
Dharmesh Shah

Timeline

Mighty Networks CX Program Manager

The Kollaborative
12.2021 - 08.2022

Instagram Engagement Consultant/Mentor

Donna B Di Censo Consulting
10.2019 - 11.2021

Senior Fashion Stylist & Product Owner, Remote

REMOTE RETAIL (Formerly SNAP + STYLE)
07.2015 - 05.2018

Founder

BLANK SUITS
06.2012 - 07.2014

Stylist Assistant

CELEBRITY STYLIST PJ PASCUAL
02.2012 - 08.2012

Wardrobe Stylist

PRIVATE CLIENTS
02.2010 - 02.2022

Showroom Manager

STUDIO TOG
02.2007 - 01.2012

Bachelor of Arts - Fashion Management, Merchandising, Marketing

University of the Incarnate Word

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