Donna DiDonato

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
• Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
• Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
• Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
• Advocated for patient rights and needs, ensuring respectful and ethical care.
• Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.

• Continuously updated personal expertise in fitness trends and techniques by attending conferences, workshops, and obtaining relevant certifications for professional growth.
• Evaluated client progress regularly, adjusting workouts and goals accordingly to ensure consistent improvement and achievement of desired results.
• Streamlined administrative tasks such as scheduling appointments, tracking client progress, and maintaining records, improving overall efficiency in day-to-day operations.
• Raised awareness about the benefits of personal training within the local community through participation in health fairs and wellness events.
• Educated clients on proper nutrition habits, helping them make healthier choices for improved results in their fitness journey.
• Collaborated with fellow trainers to organize group fitness classes, leading to increased class attendance and member engagement.
• Developed strong rapport with gym members by actively engaging in conversations, offering assistance when needed, and creating a welcoming atmosphere.
• Inspired clients to stay motivated throughout their fitness journeys by celebrating milestones and setting challenging yet attainable goals.
• Reduced instances of injury among clients with thorough assessments prior to beginning any new exercise programs or routines.
• Increased client satisfaction through consistent progress monitoring and regular adjustments to training plans.
• Improved gym member retention rates by providing exceptional customer service and building strong relationships with clients.
• Mentored junior trainers by sharing industry knowledge, best practices, and coaching techniques for enhanced professional development.
• Contributed to the gym''s positive reputation through consistent delivery of high-quality personal training services that led to numerous referrals from satisfied clients.
• Enhanced client fitness levels by developing personalized training programs tailored to individual needs and goals.
• Assisted clients in overcoming physical limitations or injuries with specialized exercises designed for rehabilitation purposes.
• Achieved client weight loss goals through effective combination of cardio workouts, strength training routines, and nutritional guidance.
• Promoted a safe and enjoyable workout environment by ensuring proper equipment use and demonstrating correct exercise techniques.
• Maintained a high level of professionalism at all times while working closely with clients, gym staff, and management to uphold the NASM Personal Trainer standards.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Demonstrated proper technique for exercises to avoid injuries.
• Assisted clients with personal fitness goals through realistic objectives.
• Designed specific workout systems for individual clients based on performance ability.
• Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
• Developed and implemented creative exercise programs to keep clients engaged and motivated.
• Developed customized fitness plans for wide range of clients to expand services.
• Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
• Motivated participants through one-on-one instruction and positive feedback.
• Implemented new and creative exercise routines to keep participants motivated.
• Adapted classes to meet needs of participants with varying fitness levels.
• Assisted individuals in setting achievable fitness goals, monitoring progress for success.
• Promoted safe and inclusive environment for club clients and members.
• Set up and broke down equipment before and after classes.
• Utilized effective record-keeping system for tracking customer information.
• Developed and implemented fitness assessment system to evaluate progress of participants.
• Explained exercise modifications and contraindicated movements to participants with history of injury.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Verified customer identification and documentation for compliant transactions.
• Assisted members with account management, including updating personal information and setting up automated payments.
• Processed account transactions accurately, ensuring proper documentation and timely processing.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
• Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
• Promoted a positive work environment by fostering open communication between colleagues and supervisors.
• Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
• Opened customer accounts and provided deposit and withdrawal receipts.
• Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
• Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
• Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Educated customers about billing, payment processing and support policies and procedures.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
• Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
• Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
• Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
• Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
• Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail.
• Listened carefully to customer instructions and prepared orders according to those preferences.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

• Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
• Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
• Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
• Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
• Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
• Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
• Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
• Reduced complaints by addressing guest concerns promptly and professionally.
• Dusted and polished surfaces to achieve attractive shine.
• Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
• Transported soiled linens to laundry facilities.
• Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
• Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
• Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
• Prepared rooms with top-notch standards every time.
• Adhered to optimal standards for cleanliness, appearance and service.
• Removed dirt, dust, grease and from surfaces using proper solutions.
• Removed soiled sheets, washcloths and towels.
• Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
• Contributed to the improvement of housekeeping services by providing valuable feedback on current processes and suggesting potential enhancements.
• Ensured prompt response to special requests from guests or management, fostering positive customer relationships.
• Demonstrated flexibility in scheduling availability to accommodate periodic fluctuations in staffing needs due to vacations or absences among team members.
• Enhanced guest satisfaction by maintaining a clean and sanitized environment in all hotel areas.
• Reported equipment malfunctions or breakdowns to your supervisor .
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Verified cleanliness and organization of storage areas and carts.
• Adhered to professional house cleaning checklist.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Dusted picture frames and wall hangings with cloth.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Changed bed linens and collected soiled linens for cleaning.

• Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
• Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
• Managed high volume sales periods effectively, ensuring prompt service during peak hours.
• Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
• Led cashiers and associates in providing thoughtful customer service.
• Alleviated customer service needs with policy-appropriate solutions.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Educated employees on register use, merchandising, and customer service.
• Collaborated with management to develop strategies for improving overall store performance and profitability.

As a cashier at Food Lion, I was responsible for providing superior customer service, running my assigned register, maintaining perfect integrity with cash money, making change, and using debit and credit systems to complete customers' purchases. I was responsible for keeping my lane and register clean. Eventually I cross trained in another department, Health and Beauty, where I was responsible for taking inventory of the aisle and making orders for items as needed.