Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna DiGiacomo

Richmond,VA

Summary

Dynamic Customer Service Representative with a proven track record at Dominion Packaging, adept at conflict resolution and relationship building. Recognized for exceeding performance metrics and enhancing customer loyalty through empathetic complaint handling. Proficient in Microsoft Excel, streamlining order processing to boost sales and ensure exceptional service delivery.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

Case Paper
High Point, NC
01.2020 - 04.2025

Coordinated between departments and divisions to resolve issues.

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Dominion Packaging
Richmond, VA
10.2018 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Customer Service

Manchester Industries
Richmond, VA
07.1991 - 09.2018


  • Maintained high standards of service by responding promptly to client concerns.
  • Boosted sales through improved and expedited order handling.
  • Collaborated with other areas to provide quality, seamless customer service.
  • Provided exceptional customer service, addressing concerns promptly and courteously.
  • Provided exceptional customer service, resolving complaints and answering queries promptly.
  • Streamlined order processing for faster customer service and increased sales.
  • Provided exceptional customer service through timely communication and professional interactions.

Education

Yes - General Studies

Varina High
Richmond, VA
06.1983

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Team development
  • Documentation
  • Prioritization
  • Quality control
  • Spreadsheets
  • Shipping and logistics

Timeline

Customer Service Representative

Case Paper
01.2020 - 04.2025

Customer Service Representative

Dominion Packaging
10.2018 - 12.2024

Customer Service

Manchester Industries
07.1991 - 09.2018

Yes - General Studies

Varina High
Donna DiGiacomo