Donna DiGiacomo

Coordinated between departments and divisions to resolve issues.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

• Maintained high standards of service by responding promptly to client concerns.
• Boosted sales through improved and expedited order handling.
• Collaborated with other areas to provide quality, seamless customer service.
• Provided exceptional customer service, addressing concerns promptly and courteously.
• Provided exceptional customer service, resolving complaints and answering queries promptly.
• Streamlined order processing for faster customer service and increased sales.
• Provided exceptional customer service through timely communication and professional interactions.