Donna Dolphin
anchorage,Alaska
Summary
Dynamic Sales Support Specialist with a proven track record at AT&T Mobility, excelling in customer service and CRM utilization. Recognized for enhancing inventory management and streamlining order processing, demonstrating strong work ethic and reliability. Adept at analyzing sales trends to drive performance improvements and foster customer satisfaction.
Professional sales support specialist equipped to optimize customer satisfaction and streamline processes. Adept at team collaboration, problem-solving, and adjusting to evolving business needs. Strong skills in CRM software, communication, and multitasking. Known for reliability and results-driven approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Sales Support Specialist
AT&T Mobility
07.2004 - 06.2015
- Assessed customer inquiries to provide timely and accurate support
- Coordinated order processing to ensure efficient fulfillment
- Utilized CRM software for tracking sales activities and customer interactions
- Assisted in preparing sales reports to analyze performance trends
- Managed inventory database to maintain accurate stock levels
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Department Manager
Walmart
05.1993 - 07.2004
- Managed inventory levels, optimizing stock replenishment processes to minimize shortages.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Coordinated scheduling to align workforce availability with peak customer demand periods.
- Monitored sales data and trends to inform strategic merchandising decisions.
- Established clear performance expectations for staff members which led to increased accountability.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Education
High School Diploma -
Cheney High School
Cheney, WA06-1983
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Quick learner
- Strong work ethic
- Excellent customer service
- Cash handling expertise
- Reliability and punctuality
- Cash register operation
- Display setup
- Cleanliness and hygiene
- Basic math proficiency
- Currency counting
- Credit card transactions
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Sales Support Specialist
AT&T Mobility
07.2004 - 06.2015
Department Manager
Walmart
05.1993 - 07.2004
High School Diploma -
Cheney High School