Donna Donald
Houston
Summary
Driven and detail-oriented professional with experience at Helena Laboratories, adept in planning and organization. Excelled in customer service by maintaining high satisfaction ratings and ensuring timely project completion. Demonstrated expertise in online order processing and relationship building, achieving quality goals with an upbeat attitude.
Overview
27
27
years of professional experience
Work History
Personal Shopper
Instacart
04.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Research Associate /Lead Technician
Helena Laboratories
10.1997 - 08.2013
- Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
- Set up equipment, organized inventory and maintained facilities.
- Provided technical guidance on experimental design and data interpretation issues for team members as needed.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
Education
Master of Science - Sociology
Grand Canyon University
Phoenix, AZ05-2023
Bachelor of Science - Sociology With An Emphasis in Social Work
Grand Canyon University
Phoenix, AZ04-2020
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Relationship building
- Online order processing
- Prioritizing orders
- Upbeat and outgoing attitude
- Verifying order accuracy
- Payment processing
- Product knowledge
Accomplishments
- While working a t Helena Laboratories I was the lead tech in the QA department.
- Completed qualitative and quantitative analysis of samples supplied through blood draws and imported specimens.
- Compiled data to establish that the product was acceptable according to established guidelines.
- Established ranges for new products so that the product could be used as a control during testing.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved issues which led to products being considered acceptable or not acceptable.
Timeline
Personal Shopper
Instacart
04.2023 - Current
Research Associate /Lead Technician
Helena Laboratories
10.1997 - 08.2013
Master of Science - Sociology
Grand Canyon University
Bachelor of Science - Sociology With An Emphasis in Social Work
Grand Canyon University
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