Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

DONNA DONKERS

Coal Center,PA

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

22
22
years of professional experience

Work History

Owner

Pony Tales
COAL CENTER, PA
05.2002 - Current
  • Created marketing campaigns to attract new customers.
  • Ensured compliance with local, state, and federal regulations.
  • Managed daily operations of business, including hiring and training staff.
  • Worked well in a team setting, providing support and guidance.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong communication and organizational skills through working on group projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to learn quickly and adapt to new situations.

WAITRESS

KINGS
BENTLEYVILLE, PA
03.2020 - 06.2022
  • Assisted in seating guests at tables or booths.
  • Developed positive relationships with regular customers through friendly conversation.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Greeted customers and provided menus.
  • Answered questions about menu items, ingredients, and pricing.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Provided accurate change for cash transactions using a cash register system.
  • Bussed tables as needed during peak hours.
  • Performed basic math calculations when computing bills for customers' meals.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Prepared checks accurately and processed payments promptly.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Replenished beverages when necessary.
  • Communicated daily specials to customers.
  • Processed payments accurately using cash registers or POS systems.
  • Organized take-out orders efficiently according to customer requests.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Presented food and beverages to guests at tables.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Education

Associate of Arts - MEDICAL RECORDS AND BILLING

SAWYER SCHOO;
Pittsburgh, PA
04-2000

Skills

  • Marketing tactics
  • Administrative Oversight
  • Regulatory Compliance
  • Budget Administration
  • Business Management
  • Labor Relations
  • Hiring and staffing
  • Staff hiring
  • Cash flow optimization
  • Profit and loss analysis
  • Budget Development
  • Contract Management
  • Business Administration
  • Sales oversight
  • Verbal and written communication
  • Client Service
  • Negotiation

Affiliations

  • PASSIONATE ABOUT LEARNING AND WILLINGNESS TO HELP WHENEVER NEEDED

Timeline

WAITRESS

KINGS
03.2020 - 06.2022

Owner

Pony Tales
05.2002 - Current

Associate of Arts - MEDICAL RECORDS AND BILLING

SAWYER SCHOO;

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DONNA DONKERS