Donna Douglas Henderson
Las Cruces,NM
Summary
Accomplished professional with a diverse background spanning claims examination at BC/BS/Medicare, cardiac monitoring at St. Joseph's Hospital. Expert in claims processing and verbal communication, demonstrated through effective policy interpretation and exceptional service delivery. Proven ability to leverage analytical skills and sensitivity to meet organizational goals and client needs. Entrepreneurial skills owning and operating a successful customer service business.
Overview
45
45
years of professional experience
Work History
Funeral Director/Professional Embalmer
Self Employed, Henderson's Funeral Home
01.2000 - 11.2023
- Assisted in preparation of bodies for visitation or burial, adhering to strict standards of care.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Management and oversight of all aspects of day to day operations, supplies, training of apprentices, insurance verifications and payments, collections, employee schedules and outside vendors.
Medical Receptionist
Iowa Methodist Medical Center
03.2000 - 05.2004
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Cardiac Monitor Technician/unit Secretary
St. Joseph's Hospital and Medical Center
03.1981 - 06.1994
- Demonstrated strong attention to detail while analyzing complex waveform patterns for abnormalities or changes in patient condition.
- Analyze, interpret and record cardiac rhythms for nurses and physicians.
- Make room assignments, interpret physician orders, answer phones, direct patient families, order supplies for unit, minor patient care duties.
Claims Examiner
BC/BS/Medicare
10.1978 - 07.1980
- Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
Education
Associate Of Applied Science - Funeral Service And Mortuary Science
Upper Iowa University
Fayette, IA2021
Certificate - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
Decatur, GA05.1994
Skills
- Insurance Claims Processing
- Verbal Communication
- Written communication
- Data Verification
- Medical Terminology
- Patient Registration and Scheduling
- Call Center Experience
- Office Administration
- Patient Registration
- Microsoft Office
- HIPAA Compliance
Timeline
Medical Receptionist
Iowa Methodist Medical Center
03.2000 - 05.2004
Funeral Director/Professional Embalmer
Self Employed, Henderson's Funeral Home
01.2000 - 11.2023
Cardiac Monitor Technician/unit Secretary
St. Joseph's Hospital and Medical Center
03.1981 - 06.1994
Claims Examiner
BC/BS/Medicare
10.1978 - 07.1980
Associate Of Applied Science - Funeral Service And Mortuary Science
Upper Iowa University
Certificate - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
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