Donna Hunt
Summary
- 770 468 8273
- Data Entry (10+ years)
- Typing (10+ years)
- Concept Development (10+ years)
- Billing (2 years)
- Word (10+ years)
- Multi-Line Phone System (10+ years)
- Logistics (2 years)
- Appointment Scheduling (4 years)
- Dispatch (10+ years)
- Management (4 years)
- Customer Service Skills (10+ years)
- Coordinator (2 years)
- Administrative Assistant (4 years)
- Excel (10+ years)
- 10-Key (2 years)
- Negotiation (10+ years)
- Networking (10+ years)
- Janitorial
- Clean
- Marketing (10+ years)
- Transportation Management
- Order Entry
- Operations Management
- Payroll
- Oracle
- Freight Experience
- Developing and maintaining effective customer relationships
- Strong creativity skills and ability to think outside of the box
- Excellent written and interpersonal skills, strong multi-tasking skills
- Strong organization, problem solving, decision making and leadership skills
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
27
27
years of professional experience
Work History
Team Leader
Home Clean Hero's
03.2024 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Driver Manager
Tribe Transportation
08.2023 - 03.2024
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Counseled drivers on violations of company policy or service standards to improve performance.
Driver Manager
Swift Transportation
02.2023 - 08.2023
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
Team Leader/Trainer Coordinator
The Cleaning Authority
01.2021 - 02.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Administrative Assistant
Randstad
12.2016 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Owner
Donna's Cleaning Service
01.2008 - 12.2016
- Managed day-to day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw Donna's Cleaning Service operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Customer Service Rep
Gates Distribution Warehouse
11.2006 - 01.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Eagle Global Logistics
08.2003 - 10.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Homemaker
Home with son
11.2000 - 08.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Driver Manager
Swift Transportation
06.1997 - 11.2000
- Responsible for managing 30-35 drivers, coordinated assignments for loads, managed mileage, counseling drivers, payroll, scanning, faxing, answer phones, payroll, order entry, filing, ran monthly reports.
Education
Certificate - Continuing Education
Clayton State University
Morrow, GASkills
- Management Skills
- Customer Service
- Dispatch
- (10 years)
- Proofreading Solid Computer Skills including (Word, Excel, Power Point)
- AS-400
- Oracle
- TMW
- Technical
- Critical Thinking
- Communication
- Multitasking
- Creativity
- Teamwork
- Leadership
- Solid computer skills including (Word, Excel, Power Point)
- AS400
- Awards
- Excellence customer service award, 2003
- September 2023
- Customer service performance award
- Certifications and Licenses
- CompTIA A
- Driver's License
- Strong leadership qualities
- Empathy and patience
- Vehicle maintenance knowledge
- Fleet Management Expertise
- Safety Procedures
- Reconciliation
- Fuel efficiency strategies
- Logistics Coordination Experience
- Active listening abilities
- Driver Scheduling
- Conflict resolution techniques
- Safety Compliance Awareness
- Training Program Development
- Improvement planning
- Technology-savvy
- Route Management
- Productivity standards implementation
- Effective communication abilities
- Work order administration
- Safety issues monitoring
- Stress management techniques
- Driver training
- Driver evaluation
- Strong leadership abilities
- Team building expertise
- Route planning expertise
- Safety regulation compliance
- Time management proficiency
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking Abilities
Timeline
Team Leader
Home Clean Hero's
03.2024 - 09.2024
Driver Manager
Tribe Transportation
08.2023 - 03.2024
Driver Manager
Swift Transportation
02.2023 - 08.2023
Team Leader/Trainer Coordinator
The Cleaning Authority
01.2021 - 02.2023
Administrative Assistant
Randstad
12.2016 - 01.2021
Owner
Donna's Cleaning Service
01.2008 - 12.2016
Customer Service Rep
Gates Distribution Warehouse
11.2006 - 01.2008
Customer Service Representative
Eagle Global Logistics
08.2003 - 10.2006
Homemaker
Home with son
11.2000 - 08.2003
Driver Manager
Swift Transportation
06.1997 - 11.2000
Certificate - Continuing Education
Clayton State University
Similar Profiles
Lola BuschoLola Buscho
Expo Runner at Hero's Wood Fired PizzaExpo Runner at Hero's Wood Fired Pizza
AMBER GIROUXAMBER GIROUX
Entrepreneur - Residential Cleaner at Clean Home Green HomeEntrepreneur - Residential Cleaner at Clean Home Green Home
BRANDON HOWEBRANDON HOWE
Owners Assistant, Sales, and Event Assistant at Hero's By Design INSTAGRAM- @_heroesbydesignOwners Assistant, Sales, and Event Assistant at Hero's By Design INSTAGRAM- @_heroesbydesign
Barbara "Gale" MizeBarbara "Gale" Mize
9th Grade Business Teacher/CTE Team Leader and 9th Grade Team Leader at MHJH9th Grade Business Teacher/CTE Team Leader and 9th Grade Team Leader at MHJH
Caesar EscobarCaesar Escobar
Associate Store Team Leader/ Store Team Leader at Whole Foods Market IncAssociate Store Team Leader/ Store Team Leader at Whole Foods Market Inc