Donna Drotar
Summary
Results-driven Senior Manager with more than a decade of experience in operational excellence and a proven track record of internal advancement within my current organization. I excel at fostering efficient, safety-oriented team cultures that prioritize collaboration and innovation. Adept at navigating complex and ambiguous roles, I consistently deliver results through strategic planning and adapting to evolving business needs. I am now seeking a role where I can contribute to the development and implementation of a compelling vision within a new and exciting business.
Overview
14
14
years of professional experience
Work History
Sr. Manager, Programs – NA Customer Experience, Amazon Robotics Fulfillment
Amazon.com
08.2023 - Current
- Led team of 6 Program Managers and Principal Program Managers, overseeing 31 Amazon Sortable Robotics Fulfillment Centers across the Central US; directly responsible for improving the operations execution metrics which ensure timely deliveries to Amazon customers.
- Improved Fulfillment Center execution metrics for meeting on-time customer promised delivery dates by 29% YoY (2023-2024). The Central super region improved most YoY of the 3 super regions in Amazon Robotics, with 3 of the 4 most improved regions, and 6 of the 10 most improved sites in North America.
- Developed and implemented consistent cadences for Program Managers to collaborate with site Operations leaders, driving impactful results through strategic influence and relationship-building.
- Coordinated rapid improvement efforts for bottom 3 sites in the Central super region, bringing in cross-functional support teams to directly influence Operations leaders through 'boots on the ground' efforts; resulted in these sites improving their execution metrics by 62%, 30%, and 10% QoQ.
- Led NA Customer Experience team’s Glance View Speed programs; directly responsible for developing and maintaining strategy around fulfillment Speed configurations, which result in the earliest possible delivery date customers see for all inventory on the Amazon website.
- Improved North American Customer Fulfillment's 1-day Glance View Speed by 15% YoY (2023-2024).
- Established a monthly re-strike cadence for Fulfillment Speed configurations across all North American Fulfillment Centers, based on actual site performance data, balancing business objectives between Speed and protecting sites’ ability to deliver on time.
- Built cross-functional relationships with partner stakeholder teams across the supply chain to ensure Speed configuration changes were transparent, and established tenets to address any friction between business objectives.
- Established weekly and monthly cadences for the Speed Programs team to connect directly with bottom-performing sites regarding Cycle Times, with 50% of bottom sites showing immediate Cycle Time improvement after the first monthly sprint cycle, and 80% showing improvement after second sprint.
Outbound Sr. Operations Manager
Amazon.com
05.2021 - 08.2023
- Act as Site Lead for all night shift operations; directly responsible for safety, productivity, and continuous improvement.
- Organization size of 1,200+ associates, including 3 layers of leadership.
- Provided regional and network leadership as Subject Matter Expert for Delivery Estimate Accuracy (operational execution leading to on-time customer deliveries); Improved on-time customer deliveries for 6 sites by 26% YoY (2022-2023).
- Led DEA Teach initiative for all salaried operations leaders across 31 sites in the Traditional Sortable network; Solely responsible for leading pizza team through the development of training material, timelines, required courses, and knowledge assessments.
- Improved knowledge scores by 20.1% from initial assessment, corresponding to the network's 22% improvement in on-time delivery metrics YoY (2022-2023).
- Introduced new sortation automation to the Traditional Sortable network by piloting 2 of the Universal Item Sortation (UIS) machines at SDF8 in Peak 2021, scaling a 6 month average install time to 6 weeks.
- UIS machines resolved flats sortation process bottleneck and eliminated the need for associates to manually sort packages during Peak season; Led to site annualized ROI of $1.7M through reduced labor.
- Provided product integration leadership to Operations teams across 56 sites in the Traditional Sortable and Amazon Robotics networks for new sortation logic which saved an annualized $17.5M.
- Drove an improved site Safety culture by establishing standardized injury reports and daily review cadence for all injury reports and safety action items.
- Improved site recordable injury late reports by 123% QoQ and improved Serious Injury Rate by 111% YoY.
- Organization scored best in region for employee satisfaction, including 100% favorable scores in Safety Leadership surveys.
- Drove a culture of internal growth by developing 2 Operations Managers to Senior level, 3 Area Managers to Operations Managers, and 11 hourly Process Assistants to salaried Area Managers.
- Mentored 5 diverse candidate leaders across 4 differing Amazon fulfillment networks.
Inbound Operations Manager
Amazon.com
03.2020 - 05.2021
- Developed processes for offline throughput (without automated sortation) which increased site's offline carton production by 67% and led to a 19% maximum capacity increase for IND9.
- Standardized offline processes as contingency plans for IXD launches in 2020 and going forward.
- Created network standard work for Freight Identification and Problem Solve on the Inbound Dock through close partnership with AFT teams, driving a 3% reduction in Kickouts defects, for an estimated savings of $17M across the IXD network.
- Introduced associate engagement best practices to BHM1 while providing on-site support during Union campaign; BHM1 saw 2% increase in Leadership Behavioral survey scores, and Effective Communications scores improved by 9.3% over 90 day period of on-site support.
Inbound Operations Manager
Amazon.com
03.2020 - 09.2020
- Company Overview: NACF Operations
- NACF Operations
Quality Area Manager
Amazon.com
07.2019 - 03.2020
Area Manager
Amazon.com
07.2018 - 07.2019
Executive Team Lead – Sales Floor
Target
01.2017 - 07.2018
- Managed team of around 50 employees to ensure efficient store operations and superior guest service.
- Oversaw 7 sales floor Team Leaders in their responsibilities of weekly product resets, maximizing sales and profit margins, and maintaining team member accountability.
- Rolled out new team structures and operating models for Apparel, Beauty, Electronics, and Grocery departments – including selection of team members, new training, and accountability to the new store processes.
- Negotiated with multiple vendors each day to bring new product into store based on strategic assessment of current promotions, sales margins, and loyalty drivers.
- Coached and developed Team Leaders on time management, merchandising decisions, difficult employee conversations, and effective hiring practices.
District Manager
ALDI Inc.
06.2015 - 12.2016
- Oversaw and directly responsible for operations of 3 ALDI stores simultaneously.
- Drove 8% average YoY sales growth across 3 stores over 8-month period.
- Recruited, hired, and developed in-store staff – promoting 9 Store Associates to Shift Manager, and 1 Shift Manager to Acting Store Manager.
- Forecasted, budgeted, and oversaw over $2.2 million in monthly sales.
- Directed truck delivery schedules for 3 stores simultaneously to maximize productivity and ensure appropriate inventory levels at each store.
- Improved loss prevention at all stores through biweekly financial audits, enacting procedures to minimize theft, and ensuring effective product management and ordering of perishables.
Shift Manager, Breakfast Lead
McDonald's
01.2011 - 01.2015
Education
Bachelor of Science - Agribusiness Management
Purdue University
West Lafayette, IN05.2015
Skills
- Strategic planning
- Operations and logistics management
- Cross-functional team coordination
- Data-driven decision making
- Talent development
- Labor and fiscal planning
- Product and Programs roadmapping and integration
- Project management
- Negotiation and conflict resolution
- KPI performance tracking and evaluation
- Highly proficient in MS Excel and data manipulation, analysis, and presentation
- Proficient in Power BI and QuickSight
Timeline
Sr. Manager, Programs – NA Customer Experience, Amazon Robotics Fulfillment
Amazon.com
08.2023 - Current
Outbound Sr. Operations Manager
Amazon.com
05.2021 - 08.2023
Inbound Operations Manager
Amazon.com
03.2020 - 05.2021
Inbound Operations Manager
Amazon.com
03.2020 - 09.2020
Quality Area Manager
Amazon.com
07.2019 - 03.2020
Area Manager
Amazon.com
07.2018 - 07.2019
Executive Team Lead – Sales Floor
Target
01.2017 - 07.2018
District Manager
ALDI Inc.
06.2015 - 12.2016
Shift Manager, Breakfast Lead
McDonald's
01.2011 - 01.2015
Bachelor of Science - Agribusiness Management
Purdue University
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