Donna Dugger
Bullhead City,AZ
Summary
Dynamic and results-oriented professional with a proven track record at Nevada Restaurant Services and in entrepreneurial ventures. Excelled in customer engagement and relationship building, boosting customer satisfaction significantly. Skilled in cash handling and prioritizing tasks effectively. Demonstrated ability to enhance operational efficiency and foster a loyal customer base through innovative strategies and exceptional service.
Overview
13
13
years of professional experience
Work History
Status Clerk
Nevada Restaurant Services
Laughlin, NV
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Retail Store Owner
Myself
Bullhead City, AZ
02.2021 - 10.2022
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Drove foot traffic into the store with eye-catching window displays showcasing popular products and promotional offers.
- Implemented loss prevention strategies to minimize instances of theft or damage, resulting in a reduction of shrinkage and overall expenses.
- Collaborated with other local businesses on joint events or cross-promotions that benefitted both parties involved while increasing community presence.
- Increased customer satisfaction by implementing innovative store layout and design.
Bartender/Cook
Roadhouse 95
Fort Mohave,Az
03.2015 - 02.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender
River Valley Tavern
Mohave Valley, AZ
10.2009 - 01.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Skills
Telephone Etiquette
Customer Satisfaction
Cash Handling
Prioritization
Administrative tasks
Database entry
Customer Engagement
Relationship Building
Call center experience
Customer Needs Assessment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Store Owner
Myself
02.2021 - 10.2022
Bartender/Cook
Roadhouse 95
03.2015 - 02.2019
Bartender
River Valley Tavern
10.2009 - 01.2012
Status Clerk
Nevada Restaurant Services