Donna Dunn
Aurora,CO
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
7
7
years of professional experience
Work History
Medical Records Specialist
Amerita Inc.
Centennial, CO
04.2022 - Current
- Process and compile all incoming medical record requests in CPR+
- Prepare outgoing medical record packets and track payer receipt.
- Maintain CPR+ Document Management System to include scanning and attaching documents
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Conducted quality assurance audits of medical records for compliance with state regulations.
Patient Relations
Cutarelli Vision
12.2019 - 02.2022
- Managed and maintained all Front Office duties
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed patient records request and referrals
- Prepped patient charts daily for appointments and surgeries
- Training new hires on front desk duties as needed
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Medical Receptionist
Colorado Clinic
02.2018 - 11.2019
- Scheduling, rescheduling patients
- Ensure all payments are processed and prepare daily deposits
- Prepared daily statistical report
- Answering phones and all incoming inquiries Utilizing All Scripts and MD Logic daily
- Protected patients by observing strict HIPAA guidelines.
- Trained new staff on office procedures, insurance processes and medical terminology
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Administrative Assistant & Human Resources
Residential Care Services
10.2016 - 02.2018
- Updating personnel client profiles and information
- Answering all incoming calls Scheduling and confirming all appointments
- Maintaining computerized files including reports, company roster, and mailing list Assisting with HR and operations when needed
- Scheduling and planning all trainings for company
- Responsible for revising company systems for accuracy and efficiency
- Ordering supplies and maintaining office inventory and PCA Homes
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
Education
Certificate - Medical Insurance Billing & Coding
Everest College
Diploma -
Northglenn Sr. High
Skills
- Office Administration
- Payment Collection
- Telephone Etiquette
- Records Filing
- Database Management
- Client Interactions
- Medical Terminology
- HIPAA Expert
- Medical Record Security
- Medical Records Management
- Medical Auditing
- Positive Interactions
Affiliations
Reading, Writing, Hiking, Dancing
References
References available upon request.
Timeline
Medical Records Specialist
Amerita Inc.
04.2022 - Current
Patient Relations
Cutarelli Vision
12.2019 - 02.2022
Medical Receptionist
Colorado Clinic
02.2018 - 11.2019
Administrative Assistant & Human Resources
Residential Care Services
10.2016 - 02.2018
Certificate - Medical Insurance Billing & Coding
Everest College
Diploma -
Northglenn Sr. High
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