Donna Easter

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
• Managed monthly billing cycles to ensure timely issuance of invoices and statements.

• Implemented safety measures in accordance with company guidelines, maintaining a secure work environment for employees and customers alike.
• Enhanced customer satisfaction by providing expert advice on outdoor, lawn, and garden products.
• Improved store aesthetics through strategic merchandise displays, highlighting key products and driving sales growth.
• Maximized inventory turnover by carefully monitoring stock levels, adjusting orders to meet demand fluctuations.
• Resolved customer complaints effectively by identifying issues and implementing appropriate solutions promptly.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Managed customer accounts

• Respond to inquiries and issues

• Inventoried spreadsheet

• Resolved customer issues daily

• Invoiced customers for work performed

• Answered phones and emails in a timely manner

• Maintaining consultation schedule • Follow up with customers after an issue was resolved

• Use of Microsoft programs such as Excel and Word

• Outlook

• Scheduling.

• Maintained a high level of professionalism when dealing with difficult customers.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Provided exceptional customer service to ensure customer satisfaction.

• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

• Ordering product to maintain full stock

• Preparing food daily

• Making sure employees are adequately trained

• Use of email for communications with higher ups

• Pricing for weekly sales or holiday sales

• Customer service.

• Demonstrated ability to work independently as well as part of a team in order to achieve desired results.

• Supervised daily operations ensuring compliance with safety regulations.

• Resolved customer complaints in a timely and professional manner.

• Planned, prioritized, and managed time, increasing productivity and efficiency.

• Assigned tasks to associates to fit skill levels and maximize team performance.

• Maintaining timely start to finish sales

• Making job and equipment quotes • Answer sales questions about product being sold.

• Communicated product features, advantages, and benefits to customers.

• Demonstrated ability to stay organized and motivated in a fast-paced environment.

• Acquired extensive knowledge of product lines, pricing structures, and sales strategies.

• Negotiated contracts and prices with clients to exceed sales goals.

• Established relationships with key clients through regular contact and follow-up calls.

• Developed and maintained strong customer relationships and networks within designated sales territory

• Job Scheduling with Smart Service • Job billing with QuickBooks

• Service Channel billing

• Answering phones

• Maintain a clean work environment • Shipping and receiving of products. • Handled customer complaints and inquiries in a courteous and efficient manner.

• Provided exceptional customer service to ensure customer satisfaction.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Developed strong customer relationships and loyalty through effective communication. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

• Performed data entry tasks accurately and in a timely manner.

• Assisted with training and mentoring new team members.

• Processed orders, returns, and exchanges in an accurate and efficient manner.