Donna Echols
Lawrenceville,GA
Summary
Determined employee with over 22 years of experience processing financial forms and obtaining referrals and other health documentation. Remains calm and poised in all types of situations. Business-minded Financial Counselor known for successfully managing high level of patient accounts.
Overview
23
23
years of professional experience
Work History
Financial Counselor/Patient Access Specialist
Gwinnett Medical Center
01.2002 - Current
- Obtaining accurate insurance and demographic patient information
- Conducted interviews with patients and family members and answered questions regarding insurance benefits
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Safeguarded patient confidentiality while maintaining accurate records and documentation of counseling sessions.
- Documented details regarding contact with patients, providers and other individuals in system.
- Developed personal rapport with each patient to maintain customer loyalty.
- Maintained open lines of communication with patients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial application process.
- Open and close cash batches and reconcile daily reports
- Entering complete and accurate files of patient's demographics and insurance information
- Collect copays, coinsurance provide financial applications when applicable
- Educated patients on financial topics and best practices.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
- Educated patients about billing, payment processing and support policies and procedures.
- Responded to patient requests, offering excellent support and tailored recommendations to address needs.
- Mentored new employees, sharing knowledge, expertise, and best practices to enhance team performance.
- Exhibited high energy and professionalism when dealing with patients and staff.
- Help with additional staffing whenever needed
Education
Certified Patient Accounts Representative -
Certified Financial Counselor -
Skills
- Insurance Verification
- Relationships and rapport
- Cash Flow Management
- Patient Counseling
- Payment Negotiation
- Healthcare insurance knowledge
- Relationship building and management
- Financial Counseling
- Effective customer communication
Educationcertificates
- Certified Patient Accounts Representative
- Certified Financial Counselor
Timeline
Financial Counselor/Patient Access Specialist
Gwinnett Medical Center
01.2002 - Current
Certified Patient Accounts Representative -
Certified Financial Counselor -
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