Donna Edwards

• Coordinate interdisciplinary team's care and services delivered to PACE member to ensure effective utilization of resources, and optimal clinical outcome
• Ensure that all PACE/UAS assessments and reassessments are completed timely manner
• Responsible for supervision of 4 clinicians, 4 support, and administrative staff
• Responsible for managing members in telephonic disease/case management as needed, and conduct face to face member visits/ meetings with interdisciplinary team members

Developed and implemented competency-based education programs, train-the-trainer and end-user programs.

• Conducted new hire orientation and verified sufficient training of staff members before assignment to respective department.
• Devised continuing education program integrating new trends and new processes.
• Assessed equipment acquisition and training needs and made recommendations to program director.
• Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
• Developed curriculum and lesson plans to achieve objectives of each course
• Achieved Joint Commission Accreditation

• Operationalized start up Certified Home Health Agency
• Achieved Department of Health Certification
• Created policies and procedures relevant to care delivery
• Created and standardized referral processes
• Created and implemented audit tools to identify deficits in clinical records
• Oriented, trained, and supervised 10 professional, and 3 clerical staff
• Responsible for quality measures and outcomes
• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles

• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed, implemented, and established program goals to ensure agency compliance with State and Federal regulations
• Developed and implemented workflow processes to improve billing and reduce accounts receivable
• Successfully transitioned 100 clients to manage long term care programs, and simultaneously worked with agencies to care manage clients
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees

• Oversaw day-to-day production activities in accordance with business objectives.
• Defined, implemented and revised operational policies and guidelines.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Achieved team goals through formalized training plans, coaching and performance management.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Supervised 10 registered nurses and 3 clerical staff.

• Developed and implemented improved policies and procedures related to intake and admission in Long Term Home Care Program resulting in increase of external referrals by 55%.
• Assessed employee performance and developed improvement plans.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Engaged employees in business processes with positive motivational techniques.
• Developed and implemented workflow processes for intake and admissions to Long Term Home Health Program resulting in increase staff productivity and external referrals

• Developed and piloted referral template for home care consultants resulting in increase of referral from external sources
• Effective in forging alliances with physicians and other healthcare professionals to build solid referral base, resulting in sustained census growth for 3 years and exceeding agency targets
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Reduced NYC Human Resources Administration of initial application for Long Term Care by targeting improvements in nursing documentation

• Directed and supervised team of six nurses responsible for case management of 300 patients
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Sustained increase in census for 3 years, exceeding target