Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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DONNA ELLIS

DONNA ELLIS

Conroe,TX

Summary

Influential, results-driven leader with 7+ years of focusing on leading by example, fostering an effective environment for employee development, and enhancing the customer experience.

Overview

16
16
years of professional experience

Work History

Lead Title Clerk

AutoNation Auto Auction
05.2017 - Current
  • Entered title and vehicle information into database.
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Handled cash and credit card payments accurately.
  • Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
  • Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
  • Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
  • Contacted [State] Motor Vehicle Department to determine status of pending titles.
  • Collaborated with various departments to ensure smooth workflow for title processing and delivery.
  • Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
  • Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
  • Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
  • Strengthened interdepartmental communication by implementing weekly meetings focused on updates in processes, challenges faced, solutions found.
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.

Lead Business Office Associate

Carmax
08.2010 - 08.2011
  • Answered phones, sent emails, assembled finance packages for signing.
  • Cash handling upwards of 10,000
  • Setup and reconciliation of cash drawers and safe funds morning and night.
  • Opened and closed the office weekly.
  • Reduced title rejections/errors from the DMV by creating and implementing a title checklist, indirectly leading to an increase in revenue
  • Boosted morale and efficiency by keeping an open line of communication between departments, associates, and the corporate office
  • Multi-county DMV experience with Ft
  • Bend, Harris, and Galveston counties
  • Multi-state DMV experience with TX, LA, AZ, CA, MS, TN, CO, and others.

Cashier

Sun & Ski Sports
06.2008 - 08.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Retail Associate

Walmart
07.2008 - 05.2010
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

Associates of Criminal Justice -

South University

High School Diploma -

Brady High School
Brady
05.2008

Skills

  • Title Transfer Completion
  • Decision Making
  • Delegation
  • Leadership
  • Communication

Accomplishments

  • Awarded Presidents Club customer service awards 3X.
  • Numerous Store Champion awards for teamwork, functional expertise, results focus, and courageous leadership.
  • Promoted to Lead BOA in 2012 and qualified for management advancement program in 2015.

Timeline

Lead Title Clerk

AutoNation Auto Auction
05.2017 - Current

Lead Business Office Associate

Carmax
08.2010 - 08.2011

Retail Associate

Walmart
07.2008 - 05.2010

Cashier

Sun & Ski Sports
06.2008 - 08.2010

Associates of Criminal Justice -

South University

High School Diploma -

Brady High School

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DONNA ELLIS